Top Customer Success & Experience Jobs in Tampa Bay, FL

Provide hands-on SaaS client support by resolving tickets, troubleshooting issues, configuring accounts and PMS integrations, conducting audits, preparing reports, supporting onboarding and training, and assisting with live client interactions. The role also maintains client data, documents bugs, supports adoption outreach, and covers client success workflows when needed.

Lead new payroll clients through implementation from sales handoff to ongoing service transition. Responsibilities include reviewing payroll tax and employee data, coordinating Paylocity configuration, validating mock and live payrolls, resolving discrepancies, training clients, implementing HRIS modules, maintaining documentation, and coordinating handoffs with Sales, Paylocity, and service teams.

Leads onboarding and implementation across Rentvine and PMW, overseeing data migration, configuration, technical go-live, timelines, team integration, pricing, packaging, SOWs, cost-to-serve, capacity, efficiency, and manager development. Owns the onboarding operating model, implementation economics, and customer handoffs into education while partnering with Finance and Sales.

Provides primary client support through phone and email, resolves complex issues, processes invoices, bank account changes, and payment returns, and documents and escalates client requests. Educates clients on products and processes, maintains policy knowledge, supports SOP and training documentation, and recommends system and process improvements. Requires strong communication, organization, problem-solving, Windows and office software proficiency, and basic database knowledge.

Supports employer clients and employees with benefits, disability, absence, paid leave, claims, accommodation, and return-to-work services. Resolves inquiries, coordinates stakeholders, monitors claims, explains Evidence of Insurability requirements, and provides benefits guidance. Delivers client training, analyzes reports, conducts audits, identifies root causes, and implements service improvements. Requires fluent Spanish, strong benefits administration knowledge, customer service skills, and approximately 10% business travel.

Build and lead Frame’s post-sale customer success function, defining customer journeys, onboarding, playbooks, health scoring, QBRs, and technology processes. Own retention, renewals, expansion, adoption, and customer health metrics while managing executive relationships and escalations. Partner with Product, Sales, and Marketing to improve customer outcomes and advocacy. Recruit, coach, and scale a high-performing CS team in a technical B2B SaaS environment.

Manage the post-implementation health and success of strategic enterprise accounts. Serve as the primary operational contact, coordinate escalations, lead customer meetings, track projects and action items, oversee hardware and software rollouts, support governance calls and QBRs, and collaborate cross-functionally with Sales, Engineering, Implementation, Product, and Support. Analyze service metrics, improve customer experiences, and identify account growth opportunities.

Provides administrative and day-to-day support to the Client Engagement team and Vice President. Responsibilities include responding to routine client inquiries, coordinating meetings, preparing materials, maintaining records, tracking requests, updating documentation, and facilitating communication between internal teams and clients. This hybrid role requires strong organization, communication, attention to detail, prioritization, and the ability to manage multiple tasks independently.

Serve as primary liaison between Surgical Instrument Service and healthcare facilities: build relationships, coordinate repairs/logistics, provide education, track repairs with SISCOMS, and identify account growth opportunities while maintaining credentialing and documentation.

Manage enterprise client accounts, serving as the primary contact for major brands and guiding retention, growth, satisfaction, and cost efficiency. Lead client reviews, presentations, proposals, social media strategy, project implementation, and upsell opportunities. Collaborate with strategy, insights, revenue, operations, and agency partners while maintaining Salesforce records and contributing to pitches and strategic offerings. The role requires social media expertise, strong communication, organization, budgeting, project management, and occasional client travel.