Top Customer Success & Experience Jobs in Tampa Bay, FL

Manage and grow federal government, DoD contractor, and MSP accounts using NinjaOne’s IT management platform. Responsibilities include customer retention, expansion, consultative selling, procurement and compliance guidance, relationship management, forecasting in Salesforce, and advising on FedRAMP, CMMC 2.0, and federal IT modernization. The role requires strong federal account management experience and is hybrid in Tampa or Austin four days per week.

Leads the Client Success function for high-volume shipper accounts, managing team leads and operations staff. Responsibilities include hiring, onboarding, coaching, performance management, career development, forecasting, team goal-setting, load board oversight, shipment tracking, pricing, invoicing support, DSO management, and customer onboarding process execution.

Owns outcomes, value realization, adoption, retention, renewal, and expansion for strategic enterprise customers. Leads success plans, onboarding, QBRs, executive conversations, risk mitigation, and cross-functional coordination across Sales, Delivery, Operations, Consulting, Support, and Engineering. The role also improves Customer Success processes, develops playbooks, mentors team members, and supports scalable engagement models in managed services, cloud, SaaS, or complex technology environments.

Manage relationships with Square's largest Food and Beverage sellers, grow account-based revenue, serve as a seller advocate, and identify technical solutions. Collaborate with cross-functional teams on projects and negotiate pricing for account retention.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Customer Service Representatives at New York Life engage with clients, handling inquiries and educating them about insurance products while providing excellent service. They maintain high performance metrics and participate in a paid training program to develop their skills.

The Strategic Account Manager is responsible for managing relationships with key Food & Beverage sellers, driving revenue growth through account management, providing technical solutions, and collaborating with cross-functional teams.

Build and maintain Customer Success and Implementation playbooks, SOPs, training programs, knowledge bases, presentation materials, and scalable workflows. Partner cross-functionally to communicate process and product changes, improve automation and efficiency, identify customer risks, and measure enablement effectiveness. Support implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.

Manage enterprise customer implementations of Samsara’s IoT platform, from deployment and launch planning through adoption and account health tracking. Build trusted relationships with executives and users, provide tailored training, explain technical capabilities, and coordinate with Sales, Support, Sales Engineering, and Product. The role requires strong consultative communication, organization, technical-product understanding, and the ability to manage multiple customer engagements in a remote environment.

Manage end-to-end deployment and adoption of Samsara’s IoT solutions for enterprise customers. Build launch plans, track implementation progress and account health, provide customer training, explain platform capabilities, and drive time to value. Partner cross-functionally with Sales, Support, Sales Engineering, and Product while managing multiple customer engagements and relationships with executives and end users.

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Own and grow a portfolio of hotel chains, property management groups, ownership groups, and key lodging partners. Manage relationship cadence, QBRs, performance reviews, escalations, activation, revenue growth, and expansion opportunities. Monitor partner metrics, address underperformance, coordinate with Product, Engineering, Pricing, Connectivity, and Operations, and support renewals and commercial discussions. Maintain accurate partner, rate, contract, and pipeline records while tracking lodging distribution and technology trends.