Top Customer Success & Experience Jobs in Tampa Bay, FL

Manage onboarding, implementation, and growth for enterprise clients using Worth's AI underwriting and decisioning platform. Serve as trusted advisor, drive renewals and expansion, lead client engagements and QBRs, monitor success metrics, coordinate cross-functional teams, and improve processes to maximize customer value.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

Manage daily operations for client accounts: build and schedule loads, obtain appointments, track shipments, communicate updates with carriers and customers, and close out loads while prioritizing accuracy and timeliness.

Manage SMB customer relationships to drive product adoption, retention, satisfaction, and ARR growth. Monitor customer analytics, execute workflows in CRM/Gainsight, coordinate cross-functionally (Renewals, Support, Sales), surface voice-of-customer feedback, and identify advocates and scalable programs to improve customer outcomes.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.

As a Client Concierge, you'll deliver top-notch service to pet parents, assist with patient intakes, and collaborate with the veterinary team in a fast-paced environment.

Serve as primary client liaison for multiple small-market group benefits accounts, overseeing daily administration, resolving inquiries, planning client meetings/audits, and applying product and systems knowledge to improve service and client satisfaction.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.

Lead CX Strategy to shape post-sales direction across Customer Success, Renewals, and Professional Services. Own planning, coverage/segmentation, KPI frameworks, and cross-functional strategic programs. Drive customer lifecycle design, voice-of-customer integration, and business cases for systems, tooling, and reporting to improve retention, expansion, adoption, and long-term customer value.