Top Customer Success & Experience Jobs in Tampa Bay, FL

The Client Service Analyst II manages client accounts, ensuring efficient service delivery, building customer relationships, and facilitating meetings and strategic initiatives.

Manage customer consulting projects, enhance client relationships, mentor staff, and implement process improvements for customer service effectiveness.

As a Carrier Account Representative, you'll build and maintain relationships with carrier partners, manage KPIs, and focus on customer service while developing within a collaborative team.

Manage SMB customer relationships to drive product adoption, retention, satisfaction, and ARR growth. Monitor customer analytics, execute workflows in CRM/Gainsight, coordinate cross-functionally (Renewals, Support, Sales), surface voice-of-customer feedback, and identify advocates and scalable programs to improve customer outcomes.

Provide phone and email support for client requests including enrollment, eligibility, claims review, reporting, and general inquiries; collaborate across teams to research and resolve issues, use internal systems to manage requests, and support special projects.

As a Client Concierge, you'll deliver top-notch service to pet parents, assist with patient intakes, and collaborate with the veterinary team in a fast-paced environment.

Lead and develop Support Managers across distributed, multi-shift 24/7 teams. Scale staffing, processes, and tooling to meet SLAs and quality goals. Leverage AI, automation, and data to improve operations, hire and coach leaders, partner cross-functionally to surface customer pain points, and lead through incidents and seasonal spikes while fostering an inclusive, customer-centered culture.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Serve as senior relationship owner for high-value Coinbase customers: manage complex escalations end-to-end, drive onboarding and product adoption, mentor junior agents, surface feedback and trends to improve processes, and partner cross-functionally to deliver measurable improvements in satisfaction, retention, and product use.

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.