Top Customer Success & Experience Jobs in Tampa Bay, FL

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

The Claim Reviewer handles customer inquiries regarding claims, ensuring accurate processing and timely resolutions to enhance customer experience at MetLife.

As a Client Concierge, you'll deliver top-notch service to pet parents, assist with patient intakes, and collaborate with the veterinary team in a fast-paced environment.

The Field Account Manager ensures quality service for customers by coordinating with internal teams, addressing escalated issues, conducting meetings, and training customers on programs.

Lead the Customer Success department to enhance retention and growth through strategic leadership, team development, and cross-functional collaboration, while managing complex account scenarios and key performance indicators.

Manage and coach retention agents to retain and upsell residential customers. Monitor calls, analyze performance data, enforce business rules, train on products and order processing, and recommend improvements to increase retention and commission earnings.

The Senior Complaints Coordinator provides exceptional customer service by resolving complaints, supporting team members, and implementing process improvements while advocating for customer needs.

Manage daily operations for client accounts: build and schedule loads, obtain appointments, track shipments, communicate updates with carriers and customers, and close out loads while prioritizing accuracy and timeliness.

The Director of Circle Ventures will lead the development and execution of venture investments, shaping the ecosystem around USDC and driving strategic partnerships for innovation.

The role involves managing customer inquiries and issues related to payroll and HR matters, providing solutions, and supporting small business clients effectively.