Top Customer Success & Experience Jobs in Tampa Bay, FL

Manage a portfolio of B2B technology customers, guiding onboarding, adoption, value realization, retention, and renewal readiness. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, resolve issues, and identify expansion opportunities. Maintain customer documentation and metrics while improving processes and customer experience. The role supports managed services, cloud, SaaS, cybersecurity, and hybrid infrastructure customers.

Manage and grow a portfolio of existing customer accounts through proactive outreach, relationship building, product adoption, cross-selling, and upselling. Serve as the primary customer contact, identify needs, resolve issues, forecast opportunities, and document account activity in Salesforce. The role requires consultative communication, IT knowledge, sales-target achievement, and strong customer advocacy.

Manages a portfolio of existing B2B SaaS accounts, serving as the primary customer contact. Builds relationships, drives product adoption, identifies cross-sell and upsell opportunities, handles customer needs and escalations, and maintains accurate Salesforce records and forecasts. The role requires strong consultative communication, customer advocacy, IT knowledge, and the ability to achieve sales targets while growing account revenue.

Manage a portfolio of B2B technology customers, guiding onboarding, adoption, engagement, retention, and renewal readiness. Develop success plans, monitor customer health and utilization, conduct business reviews, resolve concerns, and coordinate cross-functional teams. Build trusted relationships, identify growth opportunities for Sales, maintain customer documentation, and contribute to Customer Success process improvements. The role supports managed cloud and technology services customers while helping them achieve measurable business outcomes.

Leads client activation and customer success workstreams for software and product innovation initiatives. Manages onboarding, client relationships, service delivery, project execution, budgets, timelines, escalations, and service metrics. Coaches teams, identifies adoption and retention opportunities, applies CRM and customer data management tools, and drives process and technology improvements that enhance customer experience and operational performance.

Leads complex payment-platform client integrations from certification through go-live for strategic merchants. Advises clients on technical requirements, coordinates testing and issue resolution, tracks risks and dependencies, manages escalations, and supports go-live activities. Builds strong client relationships while collaborating with internal stakeholders, managing multiple high-priority workstreams, and improving team processes, operating measures, and automation opportunities.

Manage daily operations for client accounts: build and schedule loads, obtain appointments, track shipments, communicate updates with carriers and customers, and close out loads while prioritizing accuracy and timeliness.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Customer Service Representatives at New York Life engage with clients, handling inquiries and educating them about insurance products while providing excellent service. They maintain high performance metrics and participate in a paid training program to develop their skills.

Manage strategic customer accounts after purchase, driving onboarding, adoption, retention, expansion, and renewal. Advise learning leaders on digital learning strategies, establish success metrics, conduct business reviews, monitor account health, mitigate churn risk, resolve issues, and identify upsell opportunities. Collaborate with account executives and internal teams while demonstrating product value and supporting organizational upskilling initiatives.

Leads global Solutions Architecture, Support Engineering, and Deal Operations teams supporting publishers, DSPs, and strategic partners. Owns technical escalations, integration health, incident response, partner onboarding, revenue-critical programs, monitoring, automation, and cross-functional product and engineering feedback. Serves as the senior technical voice in partner and executive discussions, translating technical issues into business outcomes while driving revenue, operational efficiency, and durable solutions.