Top Customer Success & Experience Jobs in Tampa Bay, FL

The Senior Fraud Recovery Coordinator role at Capital One involves delivering excellent customer service, handling escalated situations, and investigating customer concerns while adhering to compliance standards.

As a Technology Support I member, troubleshoot and resolve technical inquiries, manage incidents, and ensure operational stability in a dynamic 24/7 environment. Provide support to clients using digital solutions, leveraging communication skills to interact with various stakeholders. Responsible for daily task management and improvement of service delivery.

Manage technology support operations, troubleshoot production applications, and ensure client satisfaction while safeguarding sensitive information. Requires strong communication and technical skills.

Lead CCaaS workstreams by managing entire delivery lifecycle, client partnerships, and cross-functional teams to ensure operational excellence and project success.

As a Bilingual/Spanish Teller, you will engage with customers, handle transactions, provide support and help identify their financial needs while adhering to policies.

As an In-House Therapist, provide counseling, ensure privacy, lead group sessions, and offer crisis intervention to support employees' mental health.

The Manager of Technical Support Engineering will lead a team of engineers in resolving customer issues, enhance support processes, and improve the overall customer experience.

The Customer Support Advocate manages inquiries from small business customers via phone, email, and chat, addressing HR-related topics and providing solutions while ensuring customer satisfaction.

Customer Service Representatives at New York Life engage with clients, handling inquiries and educating them about insurance products while providing excellent service. They maintain high performance metrics and participate in a paid training program to develop their skills.

The Clinical Workflow Specialist bridges the gap between clinical and IT personnel in healthcare, advising on workflows and regulations to optimize operations and support various Imprivata departments.

Sales and Customer Solutions Representatives engage with customers to enhance satisfaction, drive retention, and upsell services through effective communication and problem-solving skills.