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Top Customer Success & Experience Jobs in Tampa Bay, FL
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Client Service Analyst II manages client accounts, ensuring efficient service delivery, building customer relationships, and facilitating meetings and strategic initiatives.
Top Skills:
MS Office
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Manage customer consulting projects, enhance client relationships, mentor staff, and implement process improvements for customer service effectiveness.
Top Skills:
AIAutomationCcaasContact Center Technologies
Logistics • Sales • Software • 3PL: Third Party Logistics
As a Carrier Account Representative, you'll build and maintain relationships with carrier partners, manage KPIs, and focus on customer service while developing within a collaborative team.
Top Skills:
Arrivenow
Healthtech • Information Technology • Security • Software • Cybersecurity
Manage SMB customer relationships to drive product adoption, retention, satisfaction, and ARR growth. Monitor customer analytics, execute workflows in CRM/Gainsight, coordinate cross-functionally (Renewals, Support, Sales), surface voice-of-customer feedback, and identify advocates and scalable programs to improve customer outcomes.
Top Skills:
GainsightOffice 365Salesforce
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provide phone and email support for client requests including enrollment, eligibility, claims review, reporting, and general inquiries; collaborate across teams to research and resolve issues, use internal systems to manage requests, and support special projects.
Top Skills:
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eCommerce • Healthtech • Pet • Retail • Pharmaceutical
As a Client Concierge, you'll deliver top-notch service to pet parents, assist with patient intakes, and collaborate with the veterinary team in a fast-paced environment.
Top Skills:
Practice Information Management System
HR Tech • Payments • Professional Services • Software
Lead and develop Support Managers across distributed, multi-shift 24/7 teams. Scale staffing, processes, and tooling to meet SLAs and quality goals. Leverage AI, automation, and data to improve operations, hire and coach leaders, partner cross-functionally to surface customer pain points, and lead through incidents and seasonal spikes while fostering an inclusive, customer-centered culture.
Top Skills:
Data ToolsGpt-Based ToolsNo-Code/Low-Code PlatformsSalesforce Service CloudTalkdeskZendesk
Artificial Intelligence • Fintech • Greentech • Sales • Software • Travel • Hospitality
As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.
Top Skills:
AmadeusGdsSabre
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Manage a portfolio of customers to drive adoption and business outcomes for ServiceNow products. Ensure technical health and up-to-date product versions, apply Success Plays, create use cases, coordinate cross-team issue resolution, oversee projects, and rapidly resolve escalations to maximize customer value and license usage.
Top Skills:
AIServicenow
Artificial Intelligence • Productivity • Software • Automation
The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.
Top Skills:
AIAutomation
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