Top Customer Success & Experience Jobs in Tampa Bay, FL

Partners with sales teams to grow and retain auto dealer subscriptions to the Navigator Platform. Owns customer setup, training, adoption, retention, ROI discussions, process improvements, and product troubleshooting. Builds relationships with dealer stakeholders, supports sales pitches and closing activities, and conducts frequent in-market dealership visits across Sarasota and Fort Myers, Florida.

Own onboarding, implementation, renewals, expansion, and long-term success for enterprise financial institution clients using Worth’s AI underwriting and decisioning platform. Build executive relationships, lead trainings, QBRs, steering committees, and client syncs; resolve workflow, integration, and AI performance issues; monitor success metrics; maintain CRM and ticketing data; gather product feedback; and identify account growth and process improvement opportunities.

Manage daily operations for client accounts: build and schedule loads, obtain appointments, track shipments, communicate updates with carriers and customers, and close out loads while prioritizing accuracy and timeliness.

The Implementation Leader II manages client setup processes in Group Benefits, ensuring timely deliveries and clear communication among business partners while addressing implementation challenges and legal compliance.

As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.

Customer Service Representatives at New York Life engage with clients, handling inquiries and educating them about insurance products while providing excellent service. They maintain high performance metrics and participate in a paid training program to develop their skills.

Leads customer education strategy and self-serve learning experiences to improve customer success and business outcomes. Owns educational content, webinar programs, customer playbooks, and training initiatives. Uses qualitative and quantitative data to identify learning gaps, measure engagement, reduce support needs, improve CSAT, and optimize content. Partners cross-functionally with Customer Success, Marketing, Product, subject matter experts, and customer teams while managing large projects, timelines, deliverables, and operational readiness for new products and features.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

Manage relationships with assigned clients to drive satisfaction, adoption, renewals, and product value. Advise on SailPoint IdentityIQ solutions, monitor account health, surface expansion opportunities, provide executive updates, and ensure contract renewals.

Provides Tier 1 support to beverage alcohol retailers using Scotch POS software and hardware. Responds through phone, chat, and email; troubleshoots account access, device setup, connectivity, inventory, and configuration issues; guides onboarding; documents interactions; escalates complex technical, integration, and payment issues; follows up on resolutions; meets response, resolution, and CSAT targets; and maintains support documentation.