Top Customer Success & Experience Jobs in Tampa Bay, FL

Reposted 19 Hours AgoSaved
Hybrid
Tampa, FL, USA
47K-63K Annually
Junior
47K-63K Annually
Junior
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Client Service Analyst II manages client accounts, ensuring efficient service delivery, building customer relationships, and facilitating meetings and strategic initiatives.
Top Skills: MS Office
Reposted YesterdaySaved
Hybrid
16 Locations
99K-232K Annually
Senior level
99K-232K Annually
Senior level
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Manage customer consulting projects, enhance client relationships, mentor staff, and implement process improvements for customer service effectiveness.
Top Skills: AIAutomationCcaasContact Center Technologies
Reposted 3 Days AgoSaved
In-Office
Tampa, FL, USA
Entry level
Entry level
Logistics • Sales • Software • 3PL: Third Party Logistics
As a Carrier Account Representative, you'll build and maintain relationships with carrier partners, manage KPIs, and focus on customer service while developing within a collaborative team.
Top Skills: Arrivenow
5 Days AgoSaved
Hybrid
3 Locations
63K-75K Annually
Junior
63K-75K Annually
Junior
Healthtech • Information Technology • Security • Software • Cybersecurity
Manage SMB customer relationships to drive product adoption, retention, satisfaction, and ARR growth. Monitor customer analytics, execute workflows in CRM/Gainsight, coordinate cross-functionally (Renewals, Support, Sales), surface voice-of-customer feedback, and identify advocates and scalable programs to improve customer outcomes.
Top Skills: GainsightOffice 365Salesforce
5 Days AgoSaved
In-Office
St. Petersburg, FL, USA
20-36 Hourly
Junior
20-36 Hourly
Junior
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provide phone and email support for client requests including enrollment, eligibility, claims review, reporting, and general inquiries; collaborate across teams to research and resolve issues, use internal systems to manage requests, and support special projects.
Top Skills: ExcelMicrosoft Outlook
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Reposted 6 Days AgoSaved
Hybrid
Lutz, FL, USA
19-21 Hourly
Junior
19-21 Hourly
Junior
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
As a Client Concierge, you'll deliver top-notch service to pet parents, assist with patient intakes, and collaborate with the veterinary team in a fast-paced environment.
Top Skills: Practice Information Management System
8 Days AgoSaved
Easy Apply
Hybrid
Tampa, FL, USA
Easy Apply
122K-158K Annually
Senior level
122K-158K Annually
Senior level
HR Tech • Payments • Professional Services • Software
Lead and develop Support Managers across distributed, multi-shift 24/7 teams. Scale staffing, processes, and tooling to meet SLAs and quality goals. Leverage AI, automation, and data to improve operations, hire and coach leaders, partner cross-functionally to surface customer pain points, and lead through incidents and seasonal spikes while fostering an inclusive, customer-centered culture.
Top Skills: Data ToolsGpt-Based ToolsNo-Code/Low-Code PlatformsSalesforce Service CloudTalkdeskZendesk
Reposted 23 Days AgoSaved
Remote or Hybrid
8 Locations
58K-72K Annually
Senior level
58K-72K Annually
Senior level
Artificial Intelligence • Fintech • Greentech • Sales • Software • Travel • Hospitality
As a Senior Business Travel Consultant, you will manage travel bookings for B2B customers, ensuring high satisfaction, mentoring junior team members, and maintaining client relationships.
Top Skills: AmadeusGdsSabre
25 Minutes AgoSaved
Easy Apply
Remote
USA
Easy Apply
96K-113K Annually
Mid level
96K-113K Annually
Mid level
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Serve as senior relationship owner for high-value Coinbase customers: manage complex escalations end-to-end, drive onboarding and product adoption, mentor junior agents, surface feedback and trends to improve processes, and partner cross-functionally to deliver measurable improvements in satisfaction, retention, and product use.
Top Skills: Generative AiGoogle SuiteSalesforceZendesk
Reposted 2 Hours AgoSaved
Remote
USA
Entry level
Entry level
Insurance • Financial Services
Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.
Top Skills: ExcelMicrosoft OutlookMicrosoft Word
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