Job Description Summary
Prepare and maintain production schedules to assure that equipment usage will best fit production demands. Review production requests and plan timetables for data-processing equipment. Confer with requester when additional information is needed or if requested timetable cannot be met. Advise section management of equipment loading status. Schedule maintenance downtime as appropriate. Maintain records on the status of production requests.Job Description
This role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.
Raymond James’ work environment is designed to reinforce our values-based culture while supporting the competitiveness, profitability, and long-term growth of our firm.
Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.
This is a non-standard shift - this position will work five eight-hour shifts Mon-Fri starting at 2pm
Essential Duties & Responsibilities:
- Monitors enterprise job schedule in multiple environments.
- Completes the IT Operations Incident Resolution and Escalation Procedure when necessary
- Troubleshoots incidents based upon documentation and knowledge.
- Provides accurate, detailed, and timely information for all abnormal processing situations
- Communicates/escalates to second and third level IT Operations Services support and leadership on production/scheduling issues.
- Executes and responds to service management requests assigned to IT Operations.
- Adheres to documented processes, procedures, and best practices.
- Completes required training to stay current in technical skills and industry trends
- Performs other duties and responsibilities as assigned.
Knowldege/Skills:
- IT Operations Services’ role in Information Technology.
- Current operating systems such as Windows, Linux, etc.
- Workflow orchestration tools
- IT Service Management tools.
- Microsoft Suite of Tools specifically Teams, Outlook, SharePoint, and OneNote)
- Video Conferencing Tools
- BMC Control-M
- ServiceNow
Ability to:
- Identify, analyze, and troubleshoot issues.
- Prioritize based on business impact
- Follow processes, procedures, and best practices
- Maintain skill levels at industry level standards
- Adapt to and learn new processes and/or techniques to remain current with developments and trends in IT Operations Services.
Education
High School (HS) (Required)Work Experience
General Experience - 7 to 12 monthsCertifications
Travel
Less than 25%Workstyle
HybridThe total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
#LI-TC1Skills Required
- High school diploma or equivalent
- 7 to 12 months of general work experience
- Knowledge of current operating systems, including Windows and Linux
- Knowledge of workflow orchestration tools
- Knowledge of IT service management tools
- Knowledge of Microsoft Teams, Outlook, SharePoint, and OneNote
- Knowledge of BMC Control-M and ServiceNow
- Ability to identify, analyze, and troubleshoot issues
- Ability to prioritize work based on business impact
What We Do
Founded in 1962 and a public company since 1983, Raymond James Financial, Inc. is a Florida-based diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management. The firm's stock is traded on the New York Stock Exchange (RJF). Through its three broker/dealer subsidiaries, Raymond James Financial has approximately 8,400 financial advisors throughout the United States, Canada and overseas. Total client assets are $1.18 trillion (as of 9/30/2021). Raymond James has been recognized nationally for its community support and corporate philanthropy. The company has been ranked as one of the best in the country in customer service, as a great place to work and as a national leader in support of the arts.
