Top Customer Support Jobs in Tampa Bay, FL

Provides advanced technical support for complex SaaS healthcare applications. Responsibilities include troubleshooting logs, browser tools, APIs, and data; leading customer meetings and root-cause analysis; coordinating with engineering, QA, and product teams; managing escalations and KPIs; mentoring junior specialists; and improving support processes, workflows, macros, and knowledge-base content.

Manage escalated enterprise support cases, troubleshoot Delinea software across operating systems and networks, identify root causes, collaborate with engineering and product teams, document solutions, rebuild customer trust, and mentor technical support engineers.

Own customer support tickets from intake through resolution or escalation. Troubleshoot issues, coordinate with Engineering, communicate proactively, document ticket status and next steps, translate enhancement requests into acceptance criteria, report on ticket trends and performance, and prioritize work based on customer impact and urgency.

Reviews student safety and mental-health alerts, contacts school administrators by phone, escalates sensitive issues, identifies trends, and contributes to support resources, training, and team projects. The role also assists with technical support tickets as needed. Success requires calm judgment, emotional intelligence, strong communication, protocol adherence, and dependable independent work in a fast-changing environment.

Provide customer support through chat, phone, and email; troubleshoot technical and subscription issues; answer product questions; maintain knowledge-base resources; document interactions; identify recurring issues; collaborate with Customer Success, Product, QA, and Development; and meet response and resolution KPIs.

Provides front-line phone and email support for Fluke customers, including quotes, RMA setup, order processing, expediting, and order-status updates. Reviews purchase orders for pricing, part numbers, quantities, terms, and compliance requirements. Maintains customer records, researches discrepancies, coordinates issues across departments, and supports customer satisfaction. The role requires accurate multitasking, strong communication, organizational ability, and proficiency with office, ERP, CRM, and phone-system software.

Leads Technical Customer Support and Field Support teams serving defense and federal government customers using Skydio UAS products. Oversees customer issue resolution, onsite enablement, mission readiness, operational KPIs, customer satisfaction, team development, training, quality management, and process improvement. Partners with Product, Engineering, Program Management, Solution Engineering, logistics, and repair teams to resolve complex hardware, software, cloud, and operational issues. May provide extended-hours, weekend, holiday, and infrequent on-call support.

Investigate and resolve customer issues across robotic and software systems using diagnostics, telemetry, logs, and monitoring tools. Reproduce problems, identify root causes, collaborate with Engineering, Product, and Operations, and document findings. Build scripts, automations, and AI-assisted workflows to improve investigation efficiency. Identify systemic issues, contribute to runbooks and escalation procedures, and help scale support operations.

Provide frontline technical support by managing customer tickets, troubleshooting issues, resolving problems, escalating when needed, and communicating clearly. Become an expert in Guidebook’s Builder CMS and product suite, advocate for customers, identify experience trends, improve documentation, and optimize AI support tooling. The role includes assigned weekend coverage, cross-functional collaboration, and consultative customer success support for higher education clients.

Own customer technical issues from troubleshooting through resolution in a cloud networking and security environment. Mentor support engineers, create knowledge articles, advocate for customers across Engineering, Customer Success, Professional Services, and Product Management, and align customer needs with Cato solutions. Monitor customer status, identify concerns and growth opportunities, and help improve global support services while collaborating with distributed teams.