Top Operations & Support Jobs in Tampa Bay, FL

Provides advanced client and internal stakeholder support for online marketplaces through phone, email, and chat. Investigates complex account, operational, and system issues, identifies root causes, coordinates cross-functional resolutions, documents interactions, processes account adjustments, and supports training, reporting, quality assurance, testing, process improvements, and standard operating procedures. The role operates independently in a remote environment and has no supervisory responsibilities.

Coordinates academic program administration, responds to student and partner inquiries, reconstructs and updates academic records, scans and processes transcripts, enters transfer and professional credit data, manages archived documents, and supports special projects, tracking systems, data cleanup, and correspondence. Handles confidential information and provides course descriptions and customer service through phone, email, chat, CRM, and other established channels.

Provides administrative, organizational, and customer support for managers, executives, businesses, and remote teams. Responsibilities include calendar and email management, document and file organization, data entry, meeting coordination, reporting, travel arrangements, customer communication, online research, task tracking, basic bookkeeping, and use of business software. The role requires strong communication, organization, attention to detail, confidentiality, independent work, and proficiency with office and collaboration tools.

Enters, updates, verifies, and maintains customer, financial, inventory, and business data across databases, spreadsheets, and computer systems. Reviews records, corrects errors, processes documents, performs audits, organizes files, prepares reports, and retrieves information. The role requires accuracy, confidentiality, strong organization, typing proficiency, spreadsheet skills, communication, and the ability to meet deadlines independently.

Assists customers by answering inquiries, resolving complaints, processing orders, returns, refunds, exchanges, and payments, and tracking shipments or service requests. Documents interactions, updates account information, recommends products or solutions, escalates complex issues, and collaborates with internal teams. The role requires strong communication, problem-solving, organization, computer, and customer service skills while meeting quality and productivity goals.

Leads the operating model for executive leadership cohorts and governance forums. Designs meeting processes, captures decisions, tracks actions, creates persona-based recaps, analyzes transcripts with AI-enabled tools, and improves accountability and execution. Partners with executives, Chiefs of Staff, engineering, productivity, and operations teams to align business rhythms, develop scalable workflows, enhance supporting platforms, and continuously improve organizational effectiveness.

Placeholder posting for unsolicited or opportunistic resumes. No defined role, responsibilities, or requirements; used to collect candidate resumes for future opportunities.

Lead global teams responsible for enterprise Windows, Linux/UNIX, and hypervisor platforms. Drive platform standardization, lifecycle management, patch compliance, security hardening, and AI-enabled automation. Consolidate processes and tools, partner with infrastructure/security/application teams and managed service providers to improve reliability, compliance, and operational readiness across enterprise OS and virtualization environments.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Conducts quality assurance evaluations and audits of customer interactions across calls, email, and chat. Analyzes CSAT, DSAT, and quality trends, performs root cause investigations, coaches frontline advisors, and supports process improvements. The role prepares reports, leads case reviews and calibration sessions, ensures compliance with client standards, and presents actionable insights to internal and external stakeholders. Requires Polish and English proficiency and is onsite in Katowice.

Phaidra seeks candidates for a role in engineering within industrial automation, focusing on AI-powered control systems that enhance operational efficiency.

Support, sustain, and optimize the UKG Healthcare Productivity application within Providence's ERP environment. Partner with cross-functional stakeholders to triage change requests, manage releases, oversee testing, and align application solutions with business needs. Drive operational improvements, incident mitigation, and medium-to-complex project execution to ensure reliable application performance.