Top Customer Success & Experience Jobs in St. Louis, MO

Manage and grow a high-volume portfolio of mid-market SaaS accounts, driving retention, early renewals, upsells, and expansion. Use Salesforce, AI-assisted workflows, account health signals, and structured outreach to support onboarding, identify risks, and uncover expansion opportunities. Maintain accurate CRM data, improve scalable account-management processes, document playbooks, and collaborate with Sales, Support, Product, RevOps, and GTM Operations to improve customer outcomes.

Manage and grow enterprise customer relationships across a designated territory. Responsibilities include serving as the primary account contact, identifying upsell, cross-sell, and renewal opportunities, developing strategic account plans, increasing retention and customer lifetime value, and collaborating with internal teams and partners. The role also requires understanding customer objectives, communicating solution value, monitoring industry trends, and driving revenue growth through Sitecore’s digital experience solutions.

Manages strategic client accounts for an AI data platform, serving as the primary customer contact and trusted advisor. Oversees data projects, SLAs, quality, and deliverables while coordinating engineering, operations, and project teams. Builds strong client relationships, addresses concerns, translates AI and NLP requirements into actionable plans, and ensures solutions meet customer goals.

Leads software deployments, implementations, customer training, technical documentation, help desk support, and product utilization analysis for PMRT software in government environments. Develops training plans and online help content, assists users by phone and email, documents software issues, coordinates with development teams on outages and anomalies, and ensures support materials remain aligned with product releases. The role requires strong communication, analytical, writing, customer support, and DoD financial or program management experience.

Leads Celigo’s global customer support organization, owning support outcomes, customer adoption, platform value, and retention signals. Builds AI-assisted workflows, self-service automation, and knowledge programs; establishes impact-focused metrics; develops distributed teams; manages budgets; and partners with Product, Engineering, Sales, Customer Success, and Professional Services to drive systemic improvements and customer success.

Own a portfolio of B2B SaaS customers across onboarding, adoption, renewal, and expansion. Provide hands-on guidance on CRM data integrity, workflows, and governed data practices; identify risks and optimization opportunities; communicate value and ROI; re-engage at-risk accounts; handle objections; and advise stakeholders on technical solutions. The role also contributes customer insights to company processes, product improvements, and customer experience.

Leads Ottimate’s implementation and enablement team, owning methodology, delivery quality, capacity planning, customer change management, and cross-functional alignment. Builds repeatable implementation playbooks, coaches team members, manages escalations, tracks delivery metrics, and ensures customers achieve measurable value after adopting AP and financial operations workflows.

The Director Business Development - Data Centers will define market strategies, establish strategic partnerships, and promote Taara's FSO technology within the Data Center market.

Leads the Customer Success Management organization for a global 3PL, owning merchant retention, expansion, forecasting, onboarding, lifecycle coverage, health scoring, executive escalations, and peak readiness. Builds and coaches CSM and hypercare teams, establishes scalable playbooks and operating cadences, drives services-led growth, and partners cross-functionally with Operations, Product, Sales, Technical Solutions, and RevOps. Owns GRR, NRR, churn reduction, customer sentiment, and HubSpot data quality.

Manage strategic B2B customer success for EXFO’s SaaS platform ecosystem. Responsibilities include monitoring usage and customer health, driving adoption, renewals, expansion, training, solution consulting, roadmap alignment, competitive intelligence, pricing optimization, and cross-functional collaboration with sales, product, marketing, delivery, and engineering teams. The role also supports go-to-market initiatives, executive presentations, business planning, technology strategy, and mentoring.