Top Customer Success & Experience Jobs in St. Louis, MO

Manages a portfolio of managed services clients to drive retention, service adoption, satisfaction, and relationship growth. Serves as the primary client relationship owner, leads business and service reviews, monitors client health and risks, coordinates escalations, and advocates for improved service delivery. Partners with sales teams on cross-sell, upsell, and renewal readiness while maintaining CRM records, tracking KPIs, and using client insights and AI tools to improve operational effectiveness.

Lead onboarding, training, implementation, adoption, and change management for in-house legal teams using Chamelio’s legal intelligence platform. Partner with customers to understand workflows, configure solutions, resolve legal operations challenges, deliver product demos, and communicate feedback to product and sales teams. The role requires legal operations or legal technology experience, in-house legal familiarity, commercial contracting knowledge, customer presentation skills, and comfort with AI tools.

Serve as the primary support contact for partner veterinary practices: respond to inbound requests via email/phone/chat, troubleshoot billing and platform issues, maintain support records, create self-serve content, escalate bugs to Product, and collaborate cross-functionally to improve the client experience.

Manage client relationships as the primary day-to-day liaison between benefits clients and internal production teams. Lead client calls, administrator training, documentation, product education, annual enrollment activities, and plan-year closeouts. Communicate system updates, industry developments, project initiatives, and resolutions. Partner with sales and internal teams on presentations, service improvements, training needs, and stakeholder coordination while delivering a high-quality customer experience.

Manage onboarding for newly signed clients, including project overviews, recurring stakeholder calls, live remote trainings, and product engagement evaluation. Coordinate with cross-functional teams to improve the implementation experience and address customer use cases. Build product and clinical research knowledge while supporting customer experience initiatives. Strong organizational, communication, software, and time-management skills are required; bilingual English and Spanish is preferred.

Leads client onboarding, implementation, configuration, training, adoption, troubleshooting, and ongoing relationship management. Coordinates technical issue resolution, manages tickets, supports incident response, conducts QA testing, documents processes, mentors team members, and provides client and product insights to improve workflows and roadmap development.

Own a complex portfolio of primary care provider partnerships, driving adoption, retention, expansion, workflow transformation, and measurable value-based care outcomes. Advise physicians and healthcare leaders, analyze performance data, lead implementation and change-management initiatives, resolve escalations, develop scalable provider-success strategies, and mentor colleagues. The role requires strong stakeholder influence, healthcare technology experience, and travel to New Jersey provider practices up to 75–85% of the time.

Provide high-volume customer and broker support through email, chat, and phone. Answer insurance and underwriting questions, troubleshoot issues, assist with policy purchases and broker onboarding, configure the broker portal, meet service-level agreements, support conversion, and collaborate with product and insurance teams. The role requires a Property and Casualty license, strong communication, organization, adaptability, and experience in insurance or customer service.

Manage school and district accounts using an AI master-scheduling platform. Lead onboarding, training, schedule implementation, troubleshooting, data integration, stakeholder relationships, success metrics, and renewals. Act as a strategic partner to school leaders, coordinate cross-functionally with sales, marketing, product, engineering, and support sales demos during the off-season.

Manage existing partner accounts through pledge and campaign processes, ensuring milestones, follow-ups, and next steps remain on track. Communicate primarily by email, identify risks and expansion opportunities, and own relationships through upsell and continued growth. The role requires empathetic written communication, reliable organization, independent asynchronous work, and familiarity with gaming, animation/anime, or nonprofit communities. HubSpot, Front, Asana, Gmail, Google Calendar, and Zoom are used or learned in the role.