Top Customer Success & Experience Jobs in St. Louis, MO

Manage a portfolio of mid-level digital marketing accounts from onboarding through renewal. Serve as the primary client contact, coordinate campaign timelines and assets, monitor performance, deliver reporting, manage renewals and expansion opportunities, and maintain revenue forecasts. Collaborate with sales, creative, content, and paid media teams while conducting campaign QA, managing CRM data, and ensuring accurate, timely execution.

Build and lead Compyl’s Customer Success function from the ground up. Own retention, renewals, adoption, expansion, and revenue growth while developing segmentation, health scoring, onboarding, renewal playbooks, metrics, and tooling. Manage strategic accounts, partner with Sales and Product, report customer success performance to executives, and hire and develop the CS team as the company scales.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Manage relationships with assigned retirement-plan sponsors, serving as their primary contact for customer service, issue resolution, plan design, compliance support, reporting, annual testing, Form 5500 filing, and IRS or DOL audits. Partner cross-functionally with implementation, sales, support, marketing, and product teams. Maintain expertise in ERISA requirements and retirement-plan legislation while proactively addressing customer needs.

Own post-sales customer relationships from contract signing through implementation, renewals, and expansion. Manage onboarding, resource allocation, project finances, SOWs, delivery coordination, escalations, customer reviews, and satisfaction. Partner with sales, Agile Leads, and technical teams to ensure successful implementations, identify upsell opportunities, and align deployments with customer objectives. Healthcare technology, interoperability, FHIR, and HL7 experience are preferred.

Serve as a technical partner to enterprise financial services customers, driving platform adoption, configuration, optimization, and measurable business outcomes. Conduct usage reviews, platform audits, strategic engagements, and executive business reviews while documenting requirements, actions, and ROI. Collaborate with Customer Success, Product, and Engineering teams; advocate for customer needs; share best practices; and improve delivery frameworks. Occasional travel may be required.

Serve as the primary contact for payroll clients after go-live, coordinating implementations, collecting documentation, supporting payroll cycles, troubleshooting, and resolving service cases. Lead client training, create self-service materials, promote adoption of payroll and timekeeping capabilities, and coordinate process improvements. The role requires multi-state payroll experience, strong Excel skills, client communication, attention to detail, and the ability to balance service, implementation, and training responsibilities.

Provides strategic advising and product expertise for Navigate360 Enrollment Success partners. Drives technology adoption, analyzes utilization and partner health data, manages escalations, develops success plans and scalable enablement resources, and collaborates with Product, Engineering, Support, and Partner Success teams. Leads partner meetings, trainings, process improvements, and post-launch interventions to improve enrollment outcomes and partner value.

Leads global renewals strategy, forecasting, pricing, negotiations, and execution for a recurring-revenue B2B SaaS business. Builds and manages a global renewals team, establishes processes and playbooks, oversees Salesforce workflows and reporting, and owns renewal, churn, contraction, and GRR targets. Partners with Sales, Customer Success, Finance, Legal, Deal Desk, and Revenue Operations to mitigate risk, close renewals, and identify expansion opportunities. Travel may be required up to 20%.

Lead and scale the Customer Success organization for a B2B SaaS company. Own retention, renewals, customer health, adoption, value realization, forecasting, and expansion opportunities. Build scalable lifecycle programs, segmentation, playbooks, operating processes, and KPI frameworks while recruiting and developing high-performing teams. Partner with Sales, Product, Support, Marketing, and Professional Services to improve customer outcomes and represent the customer across the company.