Top Customer Success & Experience Jobs in St. Louis, MO

Manage strategic B2B customer success for EXFO’s SaaS platform ecosystem. Responsibilities include monitoring usage and customer health, driving adoption, renewals, expansion, training, solution consulting, roadmap alignment, competitive intelligence, pricing optimization, and cross-functional collaboration with sales, product, marketing, delivery, and engineering teams. The role also supports go-to-market initiatives, executive presentations, business planning, technology strategy, and mentoring.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Serve as a customer-facing fraud and identity expert across pre-sales, onboarding, and expansion. Evaluate customer risk profiles, design fraud strategies and identity workflows, advise on risk mitigation and verification optimization, and coordinate technical, regulatory, and operational launch readiness. Lead implementation milestones, go-live planning, and cross-functional resolution of deployment bottlenecks while helping enterprise customers maximize adoption and long-term value.

Build and lead a scalable customer onboarding function for complex implementations. Lead strategic customer programs, establish portfolio governance, manage capacity and risks, coordinate cross-functional teams, communicate with executives, and ensure operational readiness and post-launch stability. Manage and develop onboarding project managers while improving forecasting, delivery efficiency, and governance processes.

Leads a team of eight Public Sector Customer Success Managers supporting federal, defense, intelligence, and state and local government accounts. Responsibilities include coaching, retention and expansion strategy, cybersecurity solution adoption, success plan execution, account risk management, CRM and Totango governance, executive escalations, and cross-functional coordination with sales, services, support, product, and technical teams. The role also oversees portfolio health, government procurement alignment, and customer value realization.

Manage a portfolio of smaller school districts by driving product engagement, usage, outcomes, renewals, and expansion. Analyze customer health data, build executive relationships, facilitate renewal processes, provide structured product feedback, document customer challenges, and maintain CRM records. The role requires strong organization, project management, communication, multitasking, proactive problem-solving, and the ability to work remotely and travel approximately 10%.

Manage client success across enterprise legal-industry accounts by driving product adoption, measurable business outcomes, and long-term retention. Develop success plans, identify and remediate account risks, coordinate with account managers, present business reviews, advise clients on Intapp solutions, and represent customer needs internally. Build trusted-advisor relationships with executive stakeholders and contribute to user groups, industry events, and thought leadership.

Own strategic post-sale relationships for complex enterprise healthcare accounts. Lead executive engagements, large-scale client initiatives, escalations, process improvements, and value realization across cross-functional teams. Analyze workflows, track success metrics, drive adoption, and provide recommendations that improve customer outcomes, operational efficiency, ROI, and long-term partnership value.

Manage partner success from onboarding through renewal, serving as the primary consultant and support contact. Lead training, improve platform adoption, monitor performance metrics, troubleshoot issues, mitigate churn, and identify expansion opportunities. Collaborate with business development and internal leadership, develop partner marketing and engagement plans, and provide data-informed recommendations to maximize technology utilization and community impact.

Manage strategic enterprise healthcare accounts as a trusted executive advisor. Drive adoption, retention, growth, value realization, and measurable operational, financial, and clinical outcomes. Develop account plans, lead executive business reviews, identify performance opportunities and risks, coordinate cross-functional initiatives, and support value-based care, population health, care coordination, and payer-provider collaboration programs. Engage senior healthcare stakeholders across health systems, health plans, provider networks, and post-acute organizations.