Top Customer Success & Experience Jobs in St. Louis, MO

Leads mid-market employer implementations from pre-sale planning through launch and handoff to account management. Builds project plans, coordinates enrollment readiness, manages eligibility data and integrations, trains employers and administrators, develops communication strategies, resolves issues, and collaborates across Sales, Product, Operations, Support, Compliance, and Account Management.

Manage a portfolio of high-value enterprise accounts, owning retention, renewals, expansion, forecasting, and customer relationships. Lead account planning and quarterly business reviews, identify growth opportunities through product and customer data, and execute upsell and contract strategies. Collaborate cross-functionally to resolve issues, influence roadmap decisions, and provide market insights. The role requires experience with B2B SaaS, payments or fintech, Salesforce, Clari, API-first models, and regular U.S. travel.

Senior Customer Success Manager responsible for onboarding, training, platform customization, process development, account advocacy, renewals, and expansion for customers using an AI-driven SaaS platform for FDA document preparation. The role requires strong B2B SaaS customer success experience, life sciences fluency, AI and LLM familiarity, change-management expertise, and excellent education and communication skills. Training may involve up to 50% travel.

Leads client-facing technical integration and data projects from scoping through delivery. Implements imports, exports, APIs, SSO, CRM/HRIS connections, and automation; troubleshoots data issues; and advises clients on data modeling, validation, governance, and integration design. The role translates complex technical concepts into clear guidance, manages client relationships, mentors junior specialists, supports BI discussions, and contributes to documentation, process improvements, and new service offerings.

Own a portfolio of SaaS client accounts from implementation through renewal and expansion. Lead integrations, coordinate cross-functional workstreams, monitor engagement and outcomes data, conduct executive business reviews, manage risks, and communicate recommendations. Build account strategies, support retention and growth targets, negotiate renewal and pricing conversations, and represent client feedback internally. The role requires strong organization, executive communication, data interpretation, and the ability to quickly learn technical products and implementation processes.

Provides multi-channel support for carriers, drivers, shippers, and brokers. Resolves platform, billing, subscription, payment, and technical issues; supports SuperPay; trains customers; documents solutions; gathers feedback; and collaborates with product, engineering, and sales. Requires 2–4 years of customer support experience, ideally in SaaS or technical environments, plus familiarity with billing platforms, troubleshooting, CRM or ticketing tools, weekend work, and evening coverage through 7:00 p.m.

Manage a portfolio of mid-level digital marketing accounts from onboarding through renewal. Serve as the primary client contact, coordinate campaign timelines and assets, monitor performance, deliver reporting, manage renewals and expansion opportunities, and maintain revenue forecasts. Collaborate with sales, creative, content, and paid media teams while conducting campaign QA, managing CRM data, and ensuring accurate, timely execution.

Build and lead Compyl’s Customer Success function from the ground up. Own retention, renewals, adoption, expansion, and revenue growth while developing segmentation, health scoring, onboarding, renewal playbooks, metrics, and tooling. Manage strategic accounts, partner with Sales and Product, report customer success performance to executives, and hire and develop the CS team as the company scales.

The Customer Success Manager will oversee implementations, manage customer relationships, ensure project timelines, and maintain documentation, while supporting healthcare customer launches and addressing risks.

Manage relationships with assigned retirement-plan sponsors, serving as their primary contact for customer service, issue resolution, plan design, compliance support, reporting, annual testing, Form 5500 filing, and IRS or DOL audits. Partner cross-functionally with implementation, sales, support, marketing, and product teams. Maintain expertise in ERISA requirements and retirement-plan legislation while proactively addressing customer needs.