Top Customer Success & Experience Jobs in St. Louis, MO

Manage a portfolio of B2B SMB accounts throughout the post-sales lifecycle, including onboarding, training, product adoption, support, value realization, renewals, retention, and upsell/cross-sell expansion. Monitor usage KPIs, identify account risks, deliver business reviews, and develop mitigation plans. Serve as the primary client contact while sharing customer insights with Product, Marketing, Data, Consulting, and Editorial teams.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

Provide executive support to founders while acting as primary customer and partner contact: manage calendars, handle high-volume customer inquiries via Stripe and Proton Mail, analyze feedback into reports, implement automation and standardized replies, coordinate developer partners and vendors, arrange travel, take meeting minutes, and maintain professional documentation and discretion.

Provides white-glove customer service and operational support to physician and dermatology partners. Responsibilities include handling inquiries, placing and managing orders, triaging communications, onboarding partners to the Growth Partner Platform, maintaining Salesforce records, resolving account issues, and collaborating with Business Development Managers to support customer satisfaction and revenue growth. This is a remote role limited to candidates located on the East Coast.

Manage customer relationships, onboarding, renewals, expansions, QBRs, and ongoing support. Drive retention, expansion revenue, and churn reduction while partnering with technical support to resolve issues. Gather customer feedback to improve satisfaction, product development, and overall customer experience. The role also involves negotiating and closing deals, managing CRM data, and aligning DBeaver’s database products with customer needs.

Manage customer adoption and value realization of CCC SaaS solutions by building trusted relationships, driving product utilization, analyzing usage data, leading success plans and business reviews, supporting renewals and growth, and partnering cross-functionally to improve outcomes.

Own a portfolio of strategic enterprise accounts, developing account strategies, managing forecasts and revenue targets, driving retention, and closing upsell and cross-sell opportunities. Build executive-level client relationships, negotiate and administer contracts, maintain account-health reporting, and coordinate with delivery, technical, legal, and finance teams to ensure sustainable client commitments and growth.

Own post-sale onboarding: run initial setup calls, guide clients hands-on, answer questions, flag product issues, schedule follow-ups, and build relationships to drive customer activation and long-term retention.

Manages the post-sales relationship with enterprise customers by providing technical and functional support, resolving business and technical issues, identifying expansion opportunities, delivering sales presentations, communicating customer requirements internally, and representing the company at industry events. Requires strong enterprise security and compliance knowledge, communication skills, analytical ability, and travel throughout the assigned sales territory.

Own the technical success of strategic enterprise customers by advising on platform health, scalability, reliability, performance, and architecture. Manage escalations and critical incidents, coordinate Support, Product, Engineering, and Customer Success teams, and communicate resolution plans. Analyze usage and support trends, triage bugs and feature requests, provide preventative recommendations, and contribute workflow improvements or lightweight fixes. Support cloud and self-hosted deployments using DevOps and infrastructure expertise.