Top Customer Success & Experience Jobs in St. Louis, MO

Lead onboarding and implementation for higher education partners using College Board enrollment products. Design and deliver virtual and in-person training, webinars, learning resources, and LMS content to drive product adoption and customer success. Gather client feedback, improve learning experiences, and collaborate with Sales, Product, Customer Success, and other teams. The role manages multiple priorities, supports partner retention, and requires travel three to five times annually.

Provide technically deep support to U.S. federal and public-sector customers using ClickHouse in government-authorized environments. Responsibilities include troubleshooting, deployment guidance, secure operational practices, documentation, federal proof-of-concepts, security questionnaires, and ATO-adjacent evaluations. The engineer partners with Product, Engineering, Security, and go-to-market teams while supporting cases through tickets, email, Slack, chat, and phone and meeting required SLAs.

Manage Advisory Services client relationships from onboarding through procurement execution. Assess customer goals and timelines, develop procurement strategies, coordinate cross-functional teams, deliver client reports and recommendations, and ensure timely completion of services. Analyze feedback and performance metrics to improve retention, engagement, and satisfaction while supporting revenue growth. Responsibilities also include supplier shortlisting, BAFO solicitation, contract-term negotiation, due diligence, portfolio optimization, and compliance with company and client requirements.

Own strategic relationships and outcomes across complex customer accounts, driving adoption, retention, renewals, and expansion. Develop success plans, analyze platform data, mitigate risks, lead executive meetings and escalations, coordinate cross-functional initiatives, and advocate for customer needs. The role requires supporting healthcare or government customers, improving workflows through change management, translating data into action, and serving as a resource to peers. This is a remote U.S. role limited to Ohio residents with up to 30% travel.

Lead onsite technology deployments for home care agencies across the United States. Responsibilities include device and router setup, user training, product presentations, onboarding management, troubleshooting, relationship building, adoption support, documentation in HubSpot, and cross-functional issue resolution. The role requires frequent travel, strong communication and coaching skills, comfort with non-technical users, and the ability to support older adults, families, caregivers, and agency stakeholders.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.

Manage a portfolio of 20–30 enterprise and commercial accounts, driving product adoption, monitoring health and usage data, identifying renewal and expansion opportunities, and leading customer trainings, demos, business reviews, and QBRs. Partner with account executives and field engineers, communicate customer feedback internally, and help developers realize measurable value from Sourcegraph’s technical SaaS products.

Own the post-sale customer lifecycle, including onboarding, adoption, training, value reviews, feedback collection, and renewals. Serve as a trusted technical advisor to B2B technology and SaaS customers, advocate internally for issue resolution and product improvements, and engage stakeholders ranging from engineers to CTOs. Manage a broad portfolio of SMB through commercial accounts while helping customers optimize cloud infrastructure costs.

Manage relationships with existing orthodontic practice customers, resolve service issues, support retention, grow account portfolios, identify upgrade opportunities, and partner with Sales on engagement and renewals. The role requires consultative relationship-building, cross-functional issue resolution, CRM usage, and customer advocacy. This is a temporary position through December 31, 2026, with possible continuation based on business needs and performance.

Manage a portfolio of B2B SMB accounts throughout the post-sales lifecycle, including onboarding, training, product adoption, support, value realization, renewals, retention, and upsell/cross-sell expansion. Monitor usage KPIs, identify account risks, deliver business reviews, and develop mitigation plans. Serve as the primary client contact while sharing customer insights with Product, Marketing, Data, Consulting, and Editorial teams.