Top Customer Success & Experience Jobs in St. Louis, MO

Manage a large portfolio of SMB SaaS customers, serving as the primary contact and driving adoption, retention, renewals, and expansion. Build customer relationships, identify churn risks, resolve issues with internal teams, and use customer data, usage analytics, and AI-driven tools to improve outcomes. Collaborate cross-functionally with sales, marketing, product, and support while developing customer advocacy through testimonials and case studies.

Manage strategic higher education accounts by developing success plans, leading executive business reviews, monitoring customer health, driving product adoption, and supporting retention and expansion. Use data and generative AI to identify risks, improve workflows, and strengthen customer engagement. Collaborate with Product Management, Sales, Renewal Representatives, and leadership while maintaining CRM records and managing a substantial SaaS portfolio.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Own enterprise customer renewals, upsells, expansion, adoption, onboarding, and value realization in a B2B SaaS environment. Manage strategic account growth plans, renewal forecasting, executive relationships, QBRs, training, implementation workflows, and cross-functional commercial strategy. Drive retention, Net Revenue Retention, expansion ARR, platform usage, and time-to-value across marketing, communications, brand, social, reputation, media, risk, and security stakeholders.

Manage Sustainability Solutions client accounts and relationships, supporting onboarding, implementation, account planning, reviews, project delivery, and client satisfaction. Lead internal and external calls, coordinate cross-functional teams, monitor sustainability legislation and market needs, gather customer feedback, and advocate for product enhancements. Responsibilities also include contract and scope management, stakeholder communication, research, problem solving, and participation in product roadmap prioritization. Travel is required.

Provide technical support by diagnosing and resolving issues, collaborating with teams, and maintaining high standards of customer service in the cybersecurity field.

Manages a mid-market and enterprise customer portfolio, building strategic relationships, guiding onboarding, driving product adoption, reducing churn, and supporting renewals and expansion. The role includes analyzing account metrics, leading escalations, developing success plans, collaborating cross-functionally, and using tools such as Salesforce, Planhat, Claude, Gong, and AI assistants to identify risks and opportunities.

Lead onboarding for new clients in the tree care and landscaping vertical: configure systems, migrate data, run integrations, train users, monitor payments, identify upsell opportunities, update knowledge bases, and collaborate with Sales, Product, and Developers to ensure successful platform adoption.

The Manager of Technical Support Engineering is responsible for leading and growing a team of Technical Support Engineers, ensuring exceptional technical support and customer satisfaction while driving process improvements and team performance.

Manage a portfolio of high-value SaaS customers, driving retention, adoption, renewals, expansion, and upsell revenue. Conduct business reviews, demonstrations, and growth planning; identify at-risk accounts; coordinate issue resolution across internal teams; negotiate renewal contracts; manage Salesforce pipelines and forecasts; and maintain accurate account records. The role requires consultative relationship management, quota achievement, strong presentations, and occasional customer travel.