The Account Manager will be responsible for the success of Sustainability Solutions accounts by managing the overall relationship, but working closely with other departments and teams within the organization. Duties include, but are not limited to onboarding support, implementation, transition plans, account planning, project management, research, client engagement and support, leading both internal and external calls, and maintaining overall client satisfaction. In addition to daily responsibilities, this person will be the project lead for all account reviews as well as planning/executing projects to help with client needs. They will be required to both effectively manage their work and seamlessly meet corporate and portfolio-wide needs. Travel is required.
Key Responsibilities- Project lead for client account review processes and presentations
- Relationship management with client executives and senior management
- Leading internal and client calls
- Research and problem solving
- Client engagement, stakeholder analysis and communication
- Project management
- Coordinate and work with internal teams between the various Sustainability Solutions departments as well as Conservice account managers, billing managers and data integrity team.
- Use Sustainability Solutions & commercial real estate subject matter expertise to confer with customers and end users on desired features to be prioritized and built into the Goby technology
- Keep a pulse on the market, including local, statewide, or national legislation, such as energy disclosure ordinances or benchmarking performance requirements; work with the product team, and customers on how to best productize these offerings
- Be the advocate for Conservice and the Product team with regards to market demand for new features and functionality that will enrich our technology and increase our value
- Review the Goby platform with customers periodically to gather feedback on what works, what might be extraneous, and how to better organize
- Participate in Product roadmap review sessions where features and functionality are prioritized with Product senior leadership team.
- Problem Solving: Leverage strategic thinking and focus on root causes to constructively solve problems; identify and initiate value-add opportunities both internally and externally
- Effective Communication: Exhibit the ability to set and manage client’s expectations, along with the ability to communicate comprehensively and cohesively in written and verbal form
- Project management/project planning: Creation of solid project plans that thrive on teamwork and usage of internal expertise and collaboration; must have effective communication and analytical skill
- Operational Understanding: Meet client needs through a strong grasp of processes, technology, and objective use of data; acknowledgment of the importance of expectation setting, ownership and timelines of both internal and external projects
- Teamwork: Collaborate effectively with management, the entire Sustainability Solutions department, account managers, Synergy managers, as well as other Conservice departments as needed
- Relationship management: Must work well with others and handle difficult client-facing situations successfully
- Contract management: Attention to detail with intimate knowledge of client contract and scope requirements; ability to identify and flag scope creep and out-of-scope
- Technology: Proficiency with Google and Microsoft Office programs; familiarity with Asana a plus
- Subject Matter Expertise: Sustainability Solutions and real estate experience a plus
- PMP or other similar credential a plus
This position can be 100% remote, Travel is required.
About Conservice:Conservice has been changing the utility management game for over years, working hard to serve more than 4.5 million locations including multifamily communities, commercial properties, single-family homes, student housing, and more. Simply put, we handle any and every aspect of managing utilities for their many properties... and we're good at it!
In 2021, we added Sustainability Solutions services to our toolbelt and are proud to offer the most intelligent, comprehensive, and intuitive platform for Sustainability Solutions (Environmental, Social, Governance) management. We can now help our clients develop and implement Sustainability Solutions initiatives that attract and retain capital, accelerate sustainable, responsible growth, and mitigate enterprise risk in addition to utility management.
Join our team by starting your application today. Our hiring process is simple: we look for and hire the best. Don't worry, we will be in contact soon! If this position doesn't tickle your fancy, see our career website for more jobs at different pay ranges and skill sets.
Conservice is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
Preferred Qualifications- Bachelor’s degree in Environmental Studies, Sustainability, Business, etc.
- Master’s degree a plus
- 3+ years of professional experience
- Problem Solving: Leverage strategic thinking and focus on root causes to constructively solve problems; identify and initiate value-add opportunities both internally and externally
- Effective Communication: Exhibit the ability to set and manage client’s expectations, along with the ability to communicate comprehensively and cohesively in written and verbal form
- Project management/project planning: Creation of solid project plans that thrive on teamwork and usage of internal expertise and collaboration; must have effective communication and analytical skills
- Operational Understanding: Meet client needs through a strong grasp of processes, technology, and objective use of data; acknowledgment of the importance of expectation setting, ownership and timelines of both internal and external projects
- Teamwork: Collaborate effectively with management, the entire Sustainability Solutions department, account managers, Synergy managers, as well as other Conservice departments as needed
- Relationship management: Must work well with others and handle difficult client-facing situations successfully
- Contract management: Attention to detail with intimate knowledge of client contract and scope requirements; ability to identify and flag scope creep and out-of-scope
- Technology: Proficiency with Google and Microsoft Office programs; familiarity with Asana a plus
- Subject Matter Expertise: Sustainability Solutions and real estate experience a plus
- PMP or other similar credential a plus
Skills Required
- Bachelor’s degree in Environmental Studies, Sustainability, Business, or a related field
- 3+ years of professional experience
- Proficiency with Google and Microsoft Office programs
- Strong project management and project planning skills
- Effective written and verbal communication skills
- Client relationship management experience, including handling difficult client-facing situations
- Contract management skills, including identifying scope creep and out-of-scope work
- Sustainability Solutions and commercial real estate experience
- Master’s degree
- PMP or similar credential
- Ability to travel
- Familiarity with Asana
Conservice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conservice and has not been reviewed or approved by Conservice.
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Healthcare Strength — Healthcare Strength: Health coverage includes medical, dental, and vision with premiums that decrease over the first four years, which differentiates the offering. This structure can enhance perceived value for employees seeking stable healthcare benefits.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off begins on day one for eligible employees, including part-time, and dedicated volunteer time is provided. Immediate access and additional volunteer PTO broaden usable time off.
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Flexible Benefits — Flexible Benefits: Flexible schedules, remote/hybrid options in some teams, and internal training/career development are emphasized. These features add non-cash value that can offset merely average cash compensation for some roles.
Conservice Insights
What We Do
Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.
