Top Customer Success & Experience Jobs in St. Louis, MO

Lead onboarding and implementation for higher education partners using College Board enrollment products. Design and deliver virtual and in-person training, webinars, learning resources, and LMS content to drive product adoption and customer success. Gather client feedback, improve learning experiences, and collaborate with Sales, Product, Customer Success, and other teams. The role manages multiple priorities, supports partner retention, and requires travel three to five times annually.

Executive leader owning global post-sales customer organization (Professional Services, Support, Success, Enablement). Define and scale unified delivery across CCaaS and AI/agentic solutions, drive NRR, time-to-value, ROI, P&L, cross-functional alignment, and build high-performing global teams and Forward Deployed capabilities.

Manages client success for CorVel’s CareIQ ancillary healthcare service by onboarding and training clients, aligning customer requirements with operational capabilities, providing service-level reporting and insights, resolving issues, and coordinating across product, operations, sales, and account management teams. Serves as a subject-matter expert, supports implementations, maintains regulatory knowledge, and ensures an optimized customer experience.

Act as a technical partner to Customer Success and enterprise customers for healthcare data licensing: troubleshoot integrations, validate data deliveries, manage escalations, support onboarding, liaise with Product/Engineering, analyze data quality, and improve processes to ensure accurate, compliant data delivery and customer adoption.

Provide technically deep support to U.S. federal and public-sector customers using ClickHouse in government-authorized environments. Responsibilities include troubleshooting, deployment guidance, secure operational practices, documentation, federal proof-of-concepts, security questionnaires, and ATO-adjacent evaluations. The engineer partners with Product, Engineering, Security, and go-to-market teams while supporting cases through tickets, email, Slack, chat, and phone and meeting required SLAs.

Serve as primary customer contact and liaison, manage and process orders, resolve issues, monitor accounts for growth, maintain contract knowledge, and collaborate with internal teams to deliver exceptional service.

Lead and manage software implementation projects for hospital pharmacy customers. Serve as primary customer contact, schedule deployments, configure software, run training (remote and onsite), coordinate with internal teams and wholesalers, maintain project documentation, and travel extensively to support hardware/software rollouts.

Manage and grow an ISO partner network through onboarding, training, sales enablement, relationship management, issue escalation, and performance optimization. Serve as the primary contact for partner leadership, coordinate with internal teams, provide sales guidance and materials, gather feedback, and identify growth opportunities and process improvements. The role requires strong payments-industry expertise, client relationship management, presentation, training, and stakeholder-influence skills.

Manage long-term success of strategic accounts (franchises and multi-location customers) by building relationships, driving product adoption, training users, managing enhancements, analyzing engagement/KPIs, escalating support, and leading initiatives to improve customer satisfaction and evangelism. Travel up to 30%.

Proactively contact dental practice clients to assess satisfaction, identify open issues and unmet needs, document feedback, route concerns to appropriate team members, escalate urgent relationship risks, and provide weekly leadership reports. The role follows standardized call and tracking processes while building client trust and maintaining accurate documentation.