Top Customer Success & Experience Jobs in St. Louis, MO

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Manage post-sales relationships for Verily Viewpoint Site CTMS customers. Lead onboarding, implementation, training, adoption, account planning, renewals, contract discussions, retention, and expansion. Monitor customer health metrics, maintain CRM records, forecast renewals, and advocate for customer needs across Sales, Product, Engineering, Support, and Learning teams. Build trusted relationships with executive sponsors, operational leaders, and end users while driving revenue retention and growth.

Own strategic enterprise client relationships from account strategy through delivery, renewal, and expansion. Build executive stakeholder relationships, coordinate cross-functional teams, manage risks, lead business reviews, communicate value, and identify upsell and cross-sell opportunities. Develop repeatable account-management practices, track client health and business-impact metrics, and partner with Sales and Growth leadership on commercial strategy, renewals, and expansion.

Own strategic relationships for an enterprise customer portfolio, serving as a trusted advisor and product expert. Develop success plans, drive adoption and retention, identify churn risks, conduct business reviews, analyze customer health and usage data, and coordinate with Product, Support, Sales, and Onboarding teams. The role also supports customer advocacy, feedback escalation, and improvements to customer journeys and service delivery.

Leads end-to-end implementation and lifecycle management of strategic healthcare partner integrations. Acts as the primary operational contact for partners, manages workflows, configurations, SLAs, escalations, and performance reviews, and coordinates cross-functional teams across Product, Engineering, Analytics, Sales, Marketing, and Client Success. Develops implementation standards, supports partner vetting, drives scalable processes, and identifies opportunities for partner growth and service improvements.

Own complex technical support escalations involving data mapping, forecasts, recommendations, integrations, and data feeds. Conduct root-cause analysis, build SQL and Python tooling, create Databricks and Looker dashboards, develop AI-driven workflows, and measure operational impact. Lead cross-functional initiatives with Engineering, Product, Data, Solutions, and Operations teams. Mentor support engineers, document playbooks, present findings to leadership, and drive systemic improvements that reduce ticket volume, handling time, and escalations.

Owns strategy, retention, growth, relationship health, and delivery for a complex enterprise healthcare account. Leads executive client engagement, governance, outcomes tracking, escalations, renewals, upsell and cross-sell opportunities, and coordination with Product, Engineering, IT, Clinical, and Operations teams. Manages one Customer Success Manager and ensures client commitments remain on track. Requires deep knowledge of healthcare risk adjustment and quality programs, SaaS delivery, executive communication, and consultative stakeholder management.

Owns the post-sale client success organization across operations and account management. This executive will build scalable onboarding, delivery, QA, service-level, reporting, and automation systems; drive retention, renewal, expansion, and revenue outcomes; unify client experiences across multiple product lines; develop senior leaders; apply AI to client-facing workflows; and represent client needs on the leadership team.

Leads and transforms Customer Success for nonprofit and arts and cultural organizations. Responsibilities include developing AI-enabled success motions, improving retention and revenue growth, guiding executive customers, managing escalations, building leadership capabilities, and partnering cross-functionally on product and commercial strategy. The role requires strong sector expertise, commercial acumen, forecasting, customer risk management, organizational transformation, and experience using predictive analytics and automation.

Own the strategic success of a portfolio of high-value brands by developing growth plans, optimizing creator marketing programs, analyzing performance, and delivering data-backed recommendations. Lead business reviews, manage senior stakeholder relationships, identify risks and expansion opportunities, and partner with Sales and internal teams to improve retention, adoption, ROI, and revenue outcomes.