Top Customer Success & Experience Jobs in St. Louis, MO

Own complex technical support escalations involving data mapping, forecasts, recommendations, integrations, and data feeds. Conduct root-cause analysis, build SQL and Python tooling, create Databricks and Looker dashboards, develop AI-driven workflows, and measure operational impact. Lead cross-functional initiatives with Engineering, Product, Data, Solutions, and Operations teams. Mentor support engineers, document playbooks, present findings to leadership, and drive systemic improvements that reduce ticket volume, handling time, and escalations.

Owns strategy, retention, growth, relationship health, and delivery for a complex enterprise healthcare account. Leads executive client engagement, governance, outcomes tracking, escalations, renewals, upsell and cross-sell opportunities, and coordination with Product, Engineering, IT, Clinical, and Operations teams. Manages one Customer Success Manager and ensures client commitments remain on track. Requires deep knowledge of healthcare risk adjustment and quality programs, SaaS delivery, executive communication, and consultative stakeholder management.

Owns the post-sale client success organization across operations and account management. This executive will build scalable onboarding, delivery, QA, service-level, reporting, and automation systems; drive retention, renewal, expansion, and revenue outcomes; unify client experiences across multiple product lines; develop senior leaders; apply AI to client-facing workflows; and represent client needs on the leadership team.

Leads and transforms Customer Success for nonprofit and arts and cultural organizations. Responsibilities include developing AI-enabled success motions, improving retention and revenue growth, guiding executive customers, managing escalations, building leadership capabilities, and partnering cross-functionally on product and commercial strategy. The role requires strong sector expertise, commercial acumen, forecasting, customer risk management, organizational transformation, and experience using predictive analytics and automation.

Own the strategic success of a portfolio of high-value brands by developing growth plans, optimizing creator marketing programs, analyzing performance, and delivering data-backed recommendations. Lead business reviews, manage senior stakeholder relationships, identify risks and expansion opportunities, and partner with Sales and internal teams to improve retention, adoption, ROI, and revenue outcomes.

Own retention, expansion, and revenue growth across a portfolio of law-firm customers. Build executive relationships, identify expansion opportunities, lead strategic business reviews, monitor account health, support new-logo ramping, and maintain expansion forecasts. Partner with Account Executives and internal teams to protect revenue and grow customer share of wallet.

Manage assigned business customer accounts throughout onboarding, installation, post-sale support, account reviews, retention, and service upgrades. Coordinate internal teams, order management, customer activations, billing inquiries, project updates, and service-level accountability. Build long-term relationships, identify upsell and referral opportunities, support complex customer situations, and improve satisfaction and revenue retention. The role requires strong organization, communication, CRM proficiency, and telecommunications or cable industry experience.

Leads a team of Senior Partner Success Managers while managing a portfolio of high-value partners from onboarding through renewal and expansion. Builds trusted relationships, identifies growth opportunities, communicates ROI, monitors partner health, and drives strategic initiatives. The role also requires designing AI agents, automating workflows across business tools, documenting systems, and championing AI-forward operations.

Manages a portfolio of 75–100 retirement plan clients receiving 3(16) fiduciary services. Responsibilities include monitoring contributions, delivering notices, maintaining plan documentation and eligibility records, coordinating transitions and audits, managing recordkeeper updates, supporting ERISA compliance, and leading governance meetings. The role serves as the primary client contact, coordinates internal teams, responds to inquiries, and builds lasting client relationships through proactive, high-quality service.

Leads a team of Senior Partner Success Managers while managing a portfolio of high-value partners from onboarding through renewal and expansion. Builds executive relationships, communicates ROI, identifies commercial growth opportunities, monitors partner health, and oversees strategic initiatives. The role also requires designing AI agents and automations across HubSpot, Airtable, DocSend, Gmail, and other tools to scale partner success workflows.