Top IT Support & Helpdesk Jobs in St. Louis, MO

Manage and optimize on-premise Windows/Linux server infrastructure and virtualization. Administer AD, DNS, DHCP, Group Policy, perform patching, backups, endpoint management, Tier 2/3 support, documentation, and vulnerability remediation. Participate in on-call rotations and after-hours maintenance while coordinating with security teams.

Lead administration, operation, and improvement of enterprise infrastructure including servers, virtualization, storage, identity, networking, backup/recovery, monitoring, and cloud (Azure/M365). Provide senior technical leadership for incident response, upgrades, migrations, automation, documentation, and cross-team collaboration to ensure availability, performance, security, and compliance.

Final escalation engineer for the Remote Operations Center owning complex, multi-domain incidents end-to-end. Diagnose and remediate server, virtualization, networking, identity, and cloud issues, perform root cause analysis, create runbooks, mentor ROC staff, and collaborate with TAMs/vCIOs to ensure rapid resolution and reduce repeat escalations.

Provide hands-on technical support for faculty, staff, and students: troubleshoot hardware, software, network, and account issues; manage account/access services; deploy and maintain computers and peripherals; support classrooms, labs, and AV systems; maintain asset records and assist with technology refresh projects while delivering strong customer service.

Provide tier 1 technical support for desktop hardware, OS, and applications via phone, email, and walk-ups; troubleshoot, document solutions in a knowledge base, maintain software license compliance, track metrics, and assist IT staff with escalations and other duties.

Provide responsive end-user technical support for Windows and macOS systems, mobile devices, and Microsoft 365 services. Troubleshoot, resolve, and document help desk tickets; perform user setups, installations, upgrades, hardware/software inventory management, and device refresh cycles. Contribute to user education, technical documentation, and continuous improvement initiatives.

Lead global SaaS and cloud workplace operations, managing Microsoft 365 and Google Workspace, IAM (SSO, Entra, MFA), Zero Trust enforcement, automation (Power Automate, Zapier, PowerShell, Python), onboarding/offboarding, security/compliance collaboration, and mentoring IT teams to ensure secure, scalable, and efficient cloud environments.

Provide frontline, technical SaaS support across Element451 and Encoura Connect: manage high-volume tickets via in-app chat, reproduce and troubleshoot complex issues, escalate verified bugs with detailed evidence, improve knowledge-base and ticket-deflection, and communicate clearly and empathetically with customers under SLAs.

Provide first-line support for Workday and OSV Service Center users: manage accounts and security, triage tickets, troubleshoot MFA, generate access/audit reports, resolve data/configuration issues, and collaborate cross-functionally to meet SLAs while following security policies and SOPs.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.