Top IT Support & Helpdesk Jobs in St. Louis, MO

Provides first-line IT and cloud support for government customers by managing account provisioning, access changes, authentication issues, support tickets, smoke tests, dashboards, and incident escalation. Monitors cloud infrastructure, triages and remediates issues, documents technologies, performs product testing, and coordinates improvements across teams. The role requires onsite work five days weekly on a morning or afternoon shift in downtown St. Louis.

Lead administration of Microsoft 365, Google Workspace, SaaS applications, Azure identity, and cloud infrastructure in a fully cloud-based organization. Provide Level 2/3 service desk escalation, execute migrations and cybersecurity projects, establish IT service processes, manage assets and vendors, and support onboarding, offboarding, incident response, change management, and M&A initiatives. The role partners with IT leadership and may help build and manage a growing internal technical team.

Provide L1/L2 endpoint and enterprise app support while building AI-driven self-service, automations, and knowledge articles to reduce ticket volume. Troubleshoot hardware, software, and network issues, assist onboarding/offboarding, analyze ticket trends, and collaborate on problem resolution and AI tool evaluation.

Serves as the EDI specialist within the ERP Administration team, configuring, testing, monitoring, troubleshooting, and maintaining EDI maps, trading partnerships, transformations, workflows, and integrations. Supports Cleo Integration Cloud and IFS Cloud ERP, onboards trading partners, translates implementation guides, manages ANSI X12 and EDIFACT documentation, and resolves transmission and data validation issues. Collaborates with business and IT teams and provides occasional after-hours support.

Supports policy administration systems and related business applications by assisting with technical support, executing User Acceptance Testing, documenting processes, maintaining knowledge resources, and tracking system issues. Acts as a liaison between business users and Information Technology, contributes to continuous improvement, and manages multiple priorities while delivering professional customer service. The hybrid role requires at least three days weekly in the St. Louis corporate office.

Provide Netezza database administration and support: create users/groups and permissions, configure users, troubleshoot query and system performance, analyze log and plan files, manage backup/restore concepts, run gen-stats/reclaim/groom/nz_migrate, handle DB errors, implement hardware events, deploy changes from dev to prod, liaise with IBM Netezza support and application teams, and provide 24/7 global support.

Provide first- and second-tier support for e-business integrations for customers, E-Business Development Managers, and employees. Assist with deployment, integrate e-commerce solutions, gather data for customer-specific catalogs/templates/reports, support third-party price files, and maintain up-to-date customer documentation.

Transports patients, laboratory specimens, equipment and supplies between hospital locations. Supports lab operations by processing, preparing, and sorting specimens, answering phones, and maintaining infection control and patient safety. Must follow procedures, communicate with staff, and hold Basic Life Support certification.

Provide hands-on technical support for faculty, staff, and students: troubleshoot hardware, software, network, and account issues; manage account/access services; deploy and maintain computers and peripherals; support classrooms, labs, and AV systems; maintain asset records and assist with technology refresh projects while delivering strong customer service.

Support live worship services and events by assisting the Production Team with audio, lighting, setup, operation, teardown, basic maintenance, and troubleshooting. Learn production equipment and software through hands-on training and mentorship, participate in rehearsals and sound checks, keep production areas organized, travel between campuses as needed, and serve reliably with a teachable, team-oriented attitude.