Are you a tech-savvy problem solver with a passion for exceptional service?
Join CCA Global Partners as a System Support Specialist in our St. Louis, MO office and become part of a collaborative, friendly, and high-performing IT team that values trust, integrity, and innovation.
In this hybrid role, you’ll deliver high-quality technical support through effective problem analysis, troubleshooting, and resolution to ensure the reliable operation of end-user computing systems and enterprise technologies. This role supports the installation, configuration, maintenance, and continuous improvement of a wide range of hardware, software, and related systems. We’re looking for a technically skilled, customer-centric professional who thrives in a fast-paced environment and is always eager to learn and help.
The position plays a critical role in enabling employee productivity by providing responsive, customer-focused support to company employees and contractors. In addition to issue resolution, the System Support Specialist contributes to user education, system implementation initiatives, and the development and maintenance of technical documentation and knowledge resources.
What You’ll Do
- Resolve Help Desk tickets across Windows and macOS systems, prioritizing, escalating, and documenting based on business impact.
- Support mobile devices (iOS, Android, and other platforms).
- Manage and maintain hardware/software inventory and lead device refresh cycles.
- Handle user setups, installations, upgrades, and maintain accurate documentation and procedures.
- Complete various administrative tasks for the department and maintain established documentation, procedures, and other knowledge bases.
What You Bring
- At least 2 years of IT support experience and a high school diploma (or equivalent).
- Excellent communication, grammar, and customer service skills—friendly, tactful, and solutions-focused.
- Demonstrate the ability to research and troubleshoot a broad range of technical issues, translate complex concepts into user-friendly language, and build rapport through effective listening and questioning techniques.
- Strong organization skills and the ability to prioritize and manage multiple tasks.
- Strong working knowledge of Microsoft Windows (including RDP), Microsoft 365 (Office, Outlook, Teams, OneDrive, etc.) and general hardware.
- Hands-on experience supporting Apple macOS environments (workstations and mobile devices)
- Preferred: Certifications like CompTIA A+, Microsoft Certified, or Technical Support Professional (TSP).
How We Take Care of You:
- We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
- We recognize YOU for your accomplishments and contributions through development, growth and compensation!
- We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.
Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.
Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
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Skills Required
- At least 2 years of IT support experience
- High school diploma or equivalent
- Strong working knowledge of Microsoft Windows (including RDP)
- Proficiency with Microsoft 365 (Office, Outlook, Teams, OneDrive)
- Hands-on experience supporting Apple macOS workstations and mobile devices
- Experience supporting mobile devices (iOS and Android)
- Ability to research and troubleshoot a broad range of technical issues and communicate solutions clearly to end users
- Strong communication, customer service, organization, and multitasking skills
- Experience managing hardware/software inventory and leading device refresh cycles
- Certifications such as CompTIA A+, Microsoft Certified, or Technical Support Professional (TSP)
What We Do
CCA Global Partners' cooperative business model has a proven track record of empowering thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Our mission is to empower entrepreneurs and independent business owners by providing the scale, resources and innovation that create sustainability, growth and effective competition in today’s evolving marketplace. More than 2,800 locations in North America and abroad benefit from CCA's leadership through its 14 different businesses which include: Carpet One Floor & Home®, Flooring America®/Flooring Canada®, The Floor Trader®, ProSource Wholesale®, International Design Guild, FEI Group, Lighting One®, savings4members™, The Bike Cooperative®, CCA Sports Retail Services, CCA For Social Good, Innovia Co-op and Lionsbridge Contractor Group. CCA members and franchisees are engaged in: flooring, lighting products, biking, nonprofit and more. By providing access to innovative products, systems and services, CCA gives independent businesses a competitive edge while allowing them to maintain their identities. Our continuously evolving business model offers independently-owned businesses an array of tools to maximize operational efficiencies and achieve success. CCA’s goal is to create a mutually rewarding bond between the company and community, whereby our growth generates social development and enhances the lives of customers and entrepreneurs around the world.
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