Top IT Support & Helpdesk Jobs in St. Louis, MO

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Supports an ITSM platform by assisting with incident, request, and change workflows; performing basic configuration, testing, data reviews, health checks, reporting, documentation, and issue escalation. The role also helps translate business requirements into service forms and workflows, supports enhancements and integrations, and develops foundational IT service management knowledge under senior guidance.

Provides first-line IT helpdesk support for customer hardware, software, account access, and security issues. Responsibilities include answering phone, email, and chat requests; diagnosing and resolving technical problems; creating and routing ServiceNow tickets; performing account resets and unlocks; pursuing first-call resolution; following up with users; and identifying recurring malfunctions. The role requires an active TS/SCI clearance, customer service skills, technical troubleshooting ability, and Wednesday-Saturday shift availability.

Supports and maintains in-house desktops, servers, peripherals, networking hardware, and associated software. Responsibilities include installation, configuration, troubleshooting, repairs, upgrades, performance monitoring, inventory management, procurement research, technical documentation, vendor coordination, disaster recovery support, and end-user training. The role provides on-site technical assistance, resolves hardware and software issues, supports computer projects, and may guide junior team members. It is a full-time, on-site position with rotating shifts and occasional on-call and Saturday duties.

Leads analysts and software engineers supporting Clinical and Provider applications. Oversees application support operations, incident management, lifecycle maintenance, system performance, availability, vendor relationships, and SLA management. Partners with clinical, provider, operations, product engineering, infrastructure, and business stakeholders to prioritize work, improve workflows, and enhance provider and patient experiences. Manages hybrid onshore and offshore teams while fostering performance, accountability, and continuous improvement.

Provides standardized Windows and Apple endpoint provisioning, user onboarding and offboarding, account and entitlement administration, Microsoft 365 configuration, asset tracking, and deployment validation. Follows documented runbooks, maintains records in business systems, coordinates shipping workflows, communicates with clients and internal teams, supports operational reporting, identifies process improvements, and participates in periodic after-hours on-call support.

Provides first-line technical support to end users through tickets, phone, email, and remote sessions. Troubleshoots Windows, macOS, and Linux hardware and software issues; manages computer assets and inventory; supports LAN, VPN, firewalls, switches, routers, and servers; assists with Microsoft Office and enterprise applications; escalates complex issues through ServiceNow, Jira, or BMC Remedy; and contributes to infrastructure, upgrade, networking, and security projects.

Provides first-line global help desk support for incidents, desktop issues, and proprietary applications. Receives calls, creates and updates tickets, troubleshoots issues using technical documentation, monitors service queues and SLAs, dispatches providers, manages escalations, documents resolutions, and communicates with customers and engineering teams. Supports knowledgebase maintenance and internal system monitoring while delivering professional customer service.

Monitors and supports customer IT environments, including servers, backups, networking equipment, storage, and applications. Investigates issues, assesses impacts, manages outages, communicates with stakeholders, maintains documentation, verifies backup success, monitors implementations, and ensures systems are patched according to GFI and Microsoft compliance requirements.

Administer and support Procore across multiple enterprise instances, including permissions, configuration, integrations, troubleshooting, maintenance, governance, documentation, testing, and user support. Collaborate with project and functional teams to align workflows, standardize processes, evaluate new features, support onboarding and releases, and improve enterprise-wide adoption and usability.