Top IT Support & Helpdesk Jobs in St. Louis, MO

Lead endpoint and IT operations across global offices and remote field sites: design zero-touch provisioning, manage Jamf/Intune policies, build fleet monitoring, own software procurement and license optimization, administer Okta and Google Workspace, automate onboarding/offboarding, supervise IT support staff, and collaborate with security, infrastructure, legal, and finance to run reliable, compliant IT for distributed exploration teams.

Lead and stabilize mainframe production operations, handle incident escalation and complex job recovery, coordinate with system programmers and application teams, support change management and disaster recovery, and mentor junior operations staff while improving runbooks and operational processes.

Provide advanced technical support for Skydio UAS systems and private Cloud deployments: diagnose flight communication and data flow issues, troubleshoot networks (WiFi/cellular/ethernet), manage REST/API integrations, escalate and resolve integrations, and assist customers and internal teams to optimize operational reliability and privacy.

Provide first-line remote technical support to students and parents for devices and learning platforms via email, chat, ticketing, and phone. Troubleshoot hardware/software/connectivity across Mac, Windows, iOS, and Chromebooks, escalate complex issues, maintain knowledge base articles, and report on ticket volume and trends. Weekend coverage and clear written communication required.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Manage and secure the Microsoft 365 tenant, including Entra ID/AD, Exchange, SharePoint, Teams, OneDrive and Power Platform. Perform tenant and data migrations, implement SSO, create documentation and training, support operations and security initiatives, and provide escalation support while evaluating scalability and adoption of new M365 capabilities.

Investigate and resolve complex platform and integration issues, own escalations to Engineering with clear reproduction and impact assessment, coordinate P1 incidents, monitor Datadog and observability signals, document resolution patterns for the knowledge base, and provide overflow support for Delivery Support.

Lead day-to-day system administration for cloud and on-prem systems: install, configure, maintain, optimize, and secure servers and networks. Perform capacity and performance analysis, automate admin tasks, train staff, manage application networking and load balancing, and conduct vulnerability management while supporting CUI and government security requirements in a fully remote Agile environment.

Serve as first point of contact for platform issues: triage incidents, classify impact/severity, attempt resolution, maintain ticket hygiene, track SLAs, escalate ownership, update knowledge base, and communicate incidents. Support reporting, WFM, and QM applications, monitor integrations and system health, and assist with user management, scheduling, recordings, and media troubleshooting.

Provide technical phone support and document all customer interactions in the ticketing system. Diagnose and fix software issues, install and update applications, databases and OS components, train users, identify revenue and process-improvement opportunities, and report status to the manager while collaborating with Support, Development, Professional Services, and Product teams.