Top IT Support & Helpdesk Jobs in St. Louis, MO

Provides second- and third-level technical support for Federal Reserve Financial Services connectivity and integration. Responsibilities include customer onboarding, network testing, troubleshooting connectivity and system issues, maintaining test environments, coordinating technical projects, liaising with customers, vendors, and internal teams, documenting procedures, improving processes, and providing after-hours support.

Manage the enterprise ServiceNow platform across production and non-production environments. Responsibilities include user and access administration, platform monitoring, upgrades, patches, cloning, release validation, troubleshooting, security, compliance audits, documentation, performance improvement, and rollout of new capabilities such as Now Assist. The role partners with product, development, security, integration, and release teams while mentoring colleagues and supporting complex platform priorities.

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provides phone-based customer and technical support, troubleshoots hardware and software, administers client devices, documents resolutions, and improves support processes. The role requires strong customer service, problem-solving, PC operating system knowledge, Microsoft Office proficiency, and either a bachelor’s degree in information systems or two years of related experience.