Core responsibilities of the position include, but are not limited to, the following:
Technical phone support to customers
Documentation of all customer communication through internal ticketing system, Team Support.
Diagnosing software issues and bugs, performing appropriate fixes; working with other members of the technical support and software development teams to identify and resolve problems in a timely, efficient and effective manner.
Installing and updating product applications, integrated 3rd party applications and operating system and/or database applications
Learning, understanding, implementing and training on a variety of software applications
Identification and communication of additional revenue streams/opportunities
Providing regular and timely status reports and progress of assigned work to the Manager of Support Services
Essential Qualifications:
The desired candidate must possess a high level of initiative, aptitude and energy in order to succeed in a fast-paced environment. We also desire several of the following attributes:
1-2 years customer service experience in a technical environment required
Experience working within or as a vendor for local government tax appraisal, assessment and collection groups a plus
Familiarity with using CRM Platforms to document all customer communication
History of use with Microsoft 365, Teams, and VOIP systems preferred
Demonstrated ability to leverage AI-assisted tools to improve research, documentation, troubleshooting, and overall productivity.
Ability to identify customer business challenges and communicate opportunities for process improvement, automation, or AI-driven solutions.
Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support.
Ability to analyze customer workflows and identify repetitive tasks that may benefit from automation or AI-enabled solutions.
Strong organizational skills with the ability to prioritize competing demands while maintaining attention to detail.
Commitment to continuous learning and adoption of emerging technologies and best practices.
Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams.
Salary range: $65,000 - $75,000 USD per year.
Skills Required
- 1-2 years customer service experience in a technical environment
- Familiarity with using CRM platforms to document customer communication
- History of use with Microsoft 365, Teams, and VOIP systems
- Demonstrated ability to leverage AI-assisted tools for research, documentation, troubleshooting, and productivity
- Ability to identify customer business challenges and communicate opportunities for process improvement, automation, or AI-driven solutions
- Proven ability to build trusted relationships with customers through active listening, professionalism, and consultative support
- Ability to analyze customer workflows and identify repetitive tasks for automation or AI-enabled solutions
- Strong organizational skills with the ability to prioritize competing demands while maintaining attention to detail
- Commitment to continuous learning and adoption of emerging technologies and best practices
- Ability to collaborate effectively across Support, Development, Professional Services, and Product Management teams
- Experience working with or as a vendor for local government tax appraisal, assessment and collection groups
Harris healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harris healthcare and has not been reviewed or approved by Harris healthcare.
-
Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, with ample time off emphasized. This breadth of time-off options is highlighted alongside favorable impressions of vacation and sick leave.
-
Flexible Benefits — Remote-work flexibility and trust to work from home are emphasized, indicating adaptable arrangements for many roles. Flexibility is positioned as a tangible part of the overall package.
-
Healthcare Strength — Core coverage includes medical, dental, and vision, along with life and disability insurance and HSA/FSA options. Health plans are often characterized as good, contributing to a solid foundational offering.
Harris healthcare Insights
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
