Top Operations & Support Jobs in St. Louis, MO

Handle inbound/outbound pharmacy calls from members, providers, and pharmacies; process prior authorizations and appeals; explain benefits, formulary and claims adjudication; record calls and maintain quality standards; support pharmacists with medication reviews and clerical call center operations.

Provide administrative and project support to a hiring department, performing assigned tasks, troubleshooting basic office equipment, using Microsoft Office (Word, Excel, PowerPoint, Access), communicating professionally, supervising or leading as needed, managing multiple assignments, and ensuring compliance with policies and standards.

Schedule, confirm, reschedule, and cancel client appointments; handle inbound calls and emails; maintain accurate calendars and customer records; send reminders and follow-ups; verify information; escalate complex issues; and collaborate to improve scheduling processes while protecting customer confidentiality.

Design, implement, and improve Monarch's leadership operating system and planning cadences. Own quarterly and annual planning mechanics, drive execution of cross-functional priorities, build documentation and artifacts to scale execution, and partner with founders and leaders to remove friction and improve decision-making.

Support and improve Zoom's connected planning platform by triaging user issues, provisioning access, coordinating enhancements, conducting root-cause analysis, participating in UAT and data validation, creating documentation, and partnering with Finance, GTM, and People teams to drive model/report cleanup and operational improvements.

Serve as strategic advisor and chief of staff to the Division VP, driving commercial strategy execution, planning, forecasting, KPI-driven performance management, cross-functional alignment (Sales, Finance, Marketing, Supply Chain), executive communications, product availability planning, and team development to deliver business results and continuous improvement across markets.

Lead workforce capacity modeling, forecasting, and staffing strategy for Care Team operations. Build tools, dashboards, and processes to align resourcing with growth, support hiring and onboarding timelines, and analyze utilization to drive operational improvements across Care, Product, Marketing, and Finance.

Lead configuration, implementation, testing, and ongoing administration of Oracle HCM and related business systems. Act as liaison between business units and IT, evaluate user needs, design solutions, support system operations, ensure data security and integrity, and contribute to process improvement and departmental budgeting.

Serve as primary contact for escalated client issues, de-escalate sensitive situations, troubleshoot and resolve problem jobs, maintain ServeManager records, support onboarding, and collaborate to meet departmental goals.

Serve as a high-trust, cross-functional operator resolving employee issues, vendor disputes, compliance gaps, contracts, and finance edge cases. Own onboarding/offboarding, coordinate outside counsel, document decisions, create policies and SOPs, and protect leadership time. Drive permanent solutions and recover or protect $150K–$300K+ annually through negotiations and system improvements.