Top Operations & Support Jobs in St. Louis, MO

Support operational excellence by owning reporting and dashboards, improving CRM data quality, building Excel-based reports and Redtail workflows, auditing data, coordinating cross-functional projects, documenting SOPs, testing processes, and identifying automation opportunities to improve firm-wide operations.

Review and quality-check field investigation reports, provide guidance and feedback to investigators, track and prioritize pending cases, schedule additional leads, assist with customer complaints and QA interviews, prepare statistical reports, and support PMs and managers to ensure timely, accurate submissions.

Build and lead EdSights' technical support function: select ticketing tooling, create SLAs and escalation paths, run day-to-day ticket triage, implement AI chatbot and knowledge base, own support KPIs and QA, triage API/integration issues, and hire and train a growing support team while partnering with Product and Engineering to resolve product gaps.

Perform quality assurance on published content and forms across paper and online formats. Verify text and artwork accuracy, confirm edits, track work queues, document issues, assist Program Lead, complete training, and support continuous improvement. May work overtime to meet deadlines.

Lead a remote customer support team (~30) for ed2go, overseeing daily call center operations, SLA and quality metrics, workforce management, reporting, coaching, escalations, and cross-functional improvements to enhance learner experience across phone, email, chat, and web.

Manage, deploy, troubleshoot, and support Windows Server and Citrix environments for managed-service customers. Act as first responder for OS incidents, handle ticket queue and escalations, document resolutions, participate in on-call rotation, and support projects to expand and improve services.

Manage and optimize underwriting workflows and staffing to meet cycle times. Provide underwriting assistance during volume spikes, analyze data to improve processes, develop SOPs and training, ensure regulatory compliance, reduce manual work through technology, and communicate findings to stakeholders.

Operate at the intersection of underwriting, data science, and sales operations to validate inputs, approve quotes within authority, monitor funnel performance, analyze risk composition, triage quote inquiries, support downstream execution, and develop underwriting reporting and dashboards to ensure operational integrity of an automated underwriting workflow.

Part-time remote Executive Assistant supporting virtual assistant and marketing tasks: manage deadlines, follow SOPs and Airtable workflows, organize digital assets, publish blog and social content, build email campaigns, perform light video editing, and support monthly marketing projects while proactively communicating status and risks.

Proofread and perform quality-control checks on K–12 assessment test booklets; verify content accuracy and consistency against style guides and client/state publishing requirements; prioritize multiple proofreading requests under deadlines; collaborate with editors and production staff; may work additional hours during peak periods. Remote within the U.S.