Top Operations & Support Jobs in St. Louis, MO

Lead end-to-end member and customer experience across Care, Customer Success, and Print/Ship Operations. Set multi-year operating model, own budget and unit economics, build and manage leadership teams, drive service levels and fulfillment throughput, manage vendor strategy, own technology and analytics roadmaps, and represent the function in executive reviews, client QBRs, and new business pursuits.

Senior technical owner for enterprise support: reproduce and resolve complex issues end-to-end, define SLAs/severity/escalation, hand off clear tickets to engineering, build KB and onboarding, and synthesize product feedback.

The Technical Implementation Manager coordinates the client implementation process, leading discovery sessions, designing solutions, training teams, and ensuring successful project execution across multiple stakeholders.

Own and operate monthly commission processes, design and administer comp plans and SPIFs, draft compensation policy, manage commission tooling implementations, resolve disputes, and produce compensation analytics and reporting to ensure fair, scalable GTM incentives.

Support and guide providers through state, district, and organizational compliance processes; maintain accurate provider records and internal systems; research compliance requirements; create provider resources; serve as compliance point of contact and provide cross-functional support to Clinical, Finance, and Business Operations.

Lead analysis, design, and implementation of business processes to improve ERP-driven operations. Identify inefficiencies, model current/future processes, collaborate with IT/HR/Finance/Operations, test ERP changes, deliver training, maintain SOX reporting, resolve help desk tickets, and drive continuous process improvement.

Manage partnerships and sales operations by owning CRM data and reporting, coordinating partner onboarding and activations, building SOPs and automations, tracking partner performance, and supporting sales outreach and pipeline management to ensure flawless execution and scalable processes.

Manage comprehensive domestic and international group travel arrangements using Sabre GDS, enforce client policies, book preferred suppliers and charters, handle event accounting and billing, provide customer service and issue resolution, negotiate group contracts, and support meetings/events teams including on-call coverage for large groups.

Lead GTM systems strategy and roadmap, own Salesforce architecture and integrations, manage a Salesforce administrator, run implementations (including CPQ), maintain data governance, security, and documentation, and pilot AI-driven automation to improve revenue operations and data quality.

Manage and grow a remote helpdesk team while providing hands-on tier 2/3 support. Own ticket triage, SLAs/KPIs, onboarding/offboarding, M365/Google Workspace and Azure AD administration, endpoint management via Intune/MDM, vendor and asset lifecycle, security policy enforcement, documentation, and process improvement.