Top Operations & Support Jobs in St. Louis, MO

Oversee pre-litigation operations for a personal injury law firm, managing case managers, paralegals, and team leads. Responsibilities include workload assignment, performance management, workflow optimization, SOP development, compliance, KPI monitoring, case documentation, and cross-department coordination. The role ensures cases progress efficiently from intake through litigation while maintaining quality, productivity, and client service standards.

Provide hands-on support for complex and sensitive customer issues while improving AI-powered support systems. Review AI agent performance, identify conversation patterns, refine workflows and automation, expand self-service coverage, and handle escalations, regulatory complaints, and high-stakes cases. The role requires ownership of customer resolutions, operational problem-solving, and collaboration with product, engineering, and operations teams in a fast-paced early-stage fintech startup.

Leads regional strategy and operational performance across AoPS Academy campuses in the Western region. Oversees educational quality, growth objectives, financial performance, staffing, leadership development, campus launches, and cross-functional collaboration. The role monitors KPIs, manages budgets and margins, resolves escalated issues, and supports campus leaders while traveling frequently within the region.

Provides frontline IT and systems support, resolving help desk requests, account and access issues, device and application problems, and HubSpot CRM questions. Administers user onboarding, offboarding, permissions, audits, documentation, and compliance workflows. The role also develops self-service resources, delivers training, improves processes, supports automation, and explores AI applications for workflow optimization and CRM data hygiene.

Gathers and documents technical business requirements through research and stakeholder interviews. Translates product vision into functional and technical specifications, process flows, and business rules for development teams. Supports requirements validation, testing, web-based applications, system configurations, and internal technical services. Collaborates with end users and stakeholders to ensure solutions meet business needs.

The Business Operations Lead will drive cross-functional initiatives, redesign workflows, manage pricing strategy, and establish operational processes to enhance company efficiency and scalability.

Owns the full recovery lifecycle across a 20-state residential portfolio, reducing eviction costs through early intervention, collections, alternative resolutions, and efficient legal processes. Leads recovery teams, manages attorney and legal vendor performance, defines KPIs, improves workflows, and partners cross-functionally on compliance, financial accuracy, staffing, and risk. The role requires strong property management, collections, eviction, landlord-tenant law, multi-state compliance, analytical, operational, and leadership expertise.

Own and automate employee joiner, mover, and leaver processes across HR, identity, collaboration, ticketing, and SaaS platforms. Administer Okta, Jira Service Management, Google Workspace, Atlassian, Slack, and Zoom; build Python, API, orchestration, and AI-assisted workflows with strong security controls. Manage SaaS and non-human identities, licenses, audit evidence, and automation governance while partnering cross-functionally to improve service delivery and reduce manual effort.

Leads CRM, marketing systems, automation, data quality, funnel analytics, lead routing, attribution, and audience development. Partners with marketing, sales, product, engineering, clinical, analytics, and payor teams to improve commercial workflows and application conversion. Manages a CRM Administrator, supports territory managers, uses AI to identify campaign opportunities, and provides reporting for payor negotiations. The role is fully remote with periodic in-person retreats.

Leads strategy, operations, and outcomes for escalations, back office operations, credit reporting, and social media support. Builds scalable processes, metrics, tooling, analytics, and outsourced team models; implements AI-enabled solutions; partners with Risk, Compliance, Legal, Tech, Product, and Engineering; and drives root-cause improvements and regulatory adherence.