Top Operations & Support Jobs in St. Louis, MO

Perform quality assurance on published content and forms across paper and online formats. Verify text and artwork accuracy, confirm edits, track work queues, document issues, assist Program Lead, complete training, and support continuous improvement. May work overtime to meet deadlines.

Lead a remote customer support team (~30) for ed2go, overseeing daily call center operations, SLA and quality metrics, workforce management, reporting, coaching, escalations, and cross-functional improvements to enhance learner experience across phone, email, chat, and web.

Manage, deploy, troubleshoot, and support Windows Server and Citrix environments for managed-service customers. Act as first responder for OS incidents, handle ticket queue and escalations, document resolutions, participate in on-call rotation, and support projects to expand and improve services.

Manage and optimize underwriting workflows and staffing to meet cycle times. Provide underwriting assistance during volume spikes, analyze data to improve processes, develop SOPs and training, ensure regulatory compliance, reduce manual work through technology, and communicate findings to stakeholders.

Operate at the intersection of underwriting, data science, and sales operations to validate inputs, approve quotes within authority, monitor funnel performance, analyze risk composition, triage quote inquiries, support downstream execution, and develop underwriting reporting and dashboards to ensure operational integrity of an automated underwriting workflow.

Part-time remote Executive Assistant supporting virtual assistant and marketing tasks: manage deadlines, follow SOPs and Airtable workflows, organize digital assets, publish blog and social content, build email campaigns, perform light video editing, and support monthly marketing projects while proactively communicating status and risks.

Proofread and perform quality-control checks on K–12 assessment test booklets; verify content accuracy and consistency against style guides and client/state publishing requirements; prioritize multiple proofreading requests under deadlines; collaborate with editors and production staff; may work additional hours during peak periods. Remote within the U.S.

Analyze and document service team processes, turn data into actionable insights, design and deliver technical training, maintain process and system documentation, collaborate with software and leadership to drive process improvements and implement rollout requirements across CRM and operations systems.

Own and maintain the Salesforce Service Cloud and CX tech stack for global fintech kiosk operations: configure CRM, manage CTI/telephony roadmap, support integrations, build dashboards and reports, troubleshoot users, and deliver insights to support and leadership.

Provide remote administrative support including calendar and email management, preparing reports and presentations, conducting research, compiling data, and performing general administrative tasks to ensure efficient office operations.