Technical Business Systems Analyst

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

We're seeking a Technical Business Systems Analyst in our Cleveland, OH office. This position is hybrid or Remote for individuals based in Ohio.

As a Business Analyst, you will be a dedicated resource focused on requirements, testing, validation and business rule support.

Day to Day responsibilities:

• Performs research and interviews to determine technical business requirements and then translates into specifications for technical projects.
• Provides internal technical support and manages web-based services and customer support.
• Confirms requirements to ensure they meet stakeholders needs.
• Engages end users and business stakeholders to document and communicate business requirements.
• Translates the product vision into detailed specifications for the development team.
• Presents user requirements, functional specifications, technical specifications, and process flow diagrams to the development team.
• Performs other duties and responsibilities as assigned.

Required Qualifications:

• 3 years of professional experience as a Business Analyst or Business Support
• Strong analytical aptitude and problem-solving skills.
• Advanced Microsoft Excel capabilities.
• Ability to work with business rules, system configurations, and operational processes.
• Technical curiosity and the capacity to learn proprietary systems.
• Experience supporting web-based applications or business systems.
• Strong communication and stakeholder collaboration skills.

Nice-to-Have Experience:

• Insurance industry experience.
• Exposure to claims or rating systems.
• Business rules engines such as InRule.
• Customer service or operational support environments.

Compensation

Base pay range: $74,122 – $92,653 per year. This is the range we reasonably expect to pay at hire. Placement within the range depends on job-related factors such as experience, skills, and certifications. This position is not eligible for bonus or incentive pay. Base pay is one part of a total rewards package that includes the benefits listed below.

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

Interview Technology Notice:

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