Top Operations & Support Jobs in St. Louis, MO

Leads US customer support strategy and operations for dental practice management software customers. Oversees management teams, staffing, training, vendors, budgets, KPIs, customer satisfaction, process improvement, product readiness, defect prioritization, and AI-enabled service enhancements. Partners with product, development, remote support, global teams, and executive leadership to improve customer experience, operational efficiency, and service revenue.

Leads Product Operations for Product and Engineering, establishing portfolio planning, governance frameworks, operating cadences, performance reporting, and decision-support processes. Partners with executive and cross-functional leaders to improve prioritization, execution predictability, organizational alignment, and operational effectiveness. Oversees continuous improvement, risk mitigation, product management capability development, and the leadership and development of Product Operations teams.

Provides technical customer support for low- to moderate-complexity cases, incidents, bugs, and feature requests. Responsibilities include troubleshooting, reproducing and diagnosing issues, root cause analysis, ticket and SLA management, customer communication and education, system configuration, documentation, and cross-functional escalation. The role also requires product expertise and proficiency in at least one technical area such as SQL, web technologies, email deliverability, CRM systems, or APIs.

Administer and improve the Salesforce platform by managing configuration changes, flows, metadata, permissions, users, security, data access, integrations, and third-party applications. Gather requirements, implement solutions, support tickets, maintain technical documentation, monitor Salesforce releases, and collaborate across teams in an Agile or Scrumban environment.

Manages administrative, financial, and back-end business operations for a remote accounting firm. Responsibilities include recordkeeping, scheduling, vendor coordination, invoicing, expense tracking, budgeting, reporting, project management, systems administration, SOP development, workflow improvement, and risk identification. The role partners with leadership to improve operational efficiency and maintain internal tools and processes.

Supports the Microsoft Dynamics 365 environment by troubleshooting user issues, managing access and configuration requests, monitoring Power Automate flows, resolving data and integration problems, documenting business processes, and assisting with testing, UAT, rollouts, and solution documentation.

Leads Managed Services commercial operations by coordinating SOWs, PCRs, amendments, renewals, and related documentation. Ensures commercial materials are complete, consistent, version-controlled, and ready for review or downstream processing. Tracks intake, ownership, dependencies, aging, corrections, and approvals across Sales, Legal, Finance, Operations, and Delivery. Develops templates, checklists, workflows, reporting, and automation opportunities to improve quality, cycle time, handoffs, and operational visibility.

Coordinate daily office and workplace operations, including front desk services, visitor management, facilities, safety, events, purchasing, vendors, inventory, fleet records, company housing, and guest support. Manage invoices, budgets, mail, communications, onboarding setups, and administrative processes while partnering with employees, leadership, vendors, and cross-functional teams. Provide occasional after-hours support and continuously improve workplace operations.

Supports building permit applications and administrative operations by reviewing documents, maintaining accurate records, tracking emails and submissions, researching requirements, following up with stakeholders, identifying errors, escalating issues, and managing deadlines across multiple projects. The role requires strong organization, communication, initiative, accountability, and comfort with repetitive administrative work, government processes, permitting software, AI tools, and spreadsheets.

Leads the company’s IT function, directing multidisciplinary teams across IT operations, security, cloud infrastructure, Microsoft 365, SaaS applications, and end-user services. Executes the CTO’s technology roadmap, advances ITSM/ITIL maturity, maintains business continuity, oversees vendors and procurement, supports compliance, manages budgets, and provides executive reporting. The Director also recruits and develops the IT organization, partners with software engineering and people operations, and ensures secure, reliable, scalable technology services across affiliated companies.