Top Operations & Support Jobs in St. Louis, MO

Manage and develop a team of 10–12 payroll tax care experts. Oversee productivity, quality, customer satisfaction, escalations, service levels, and tax case outcomes. Coach agents, provide subject matter expertise on payroll tax filing and recovery, monitor regulatory changes, deliver reporting and analytics, and collaborate with cross-functional teams on process improvements, support guidelines, and customer experience initiatives.

Own Salesforce architecture and GTM systems for Marketing, Sales, and Customer Success. Design scalable solutions, govern multi-instance Salesforce, support quote-to-cash and AI-driven GTM builds, build automation (Flows, Apex, LWC), integrate Salesforce tools, lead stakeholder alignment, and manage end-to-end implementations from discovery through rollout and adoption.

Leads Apryse’s global software license assurance program, managing the team, audit methodology, customer coverage, systems, reporting, and performance accountability. Oversees validation of software usage against contractual entitlements, coordinates findings and commercial resolutions, and partners with Sales, Customer Success, Finance, Legal, Product, and technical teams. Builds scalable, data-driven audit operations across product lines and acquired products, using Salesforce and related systems to manage workflows, usage data, reporting, and compliance outcomes.

Own Salesforce architecture and the broader revenue technology stack. Lead cross-functional initiatives involving lead routing, quote-to-cash, data hygiene, integrations, automation, and AI-driven GTM improvements. Design scalable processes, configure and deploy systems, optimize integrations with Outreach, Gong, and HubSpot, and serve as a technical partner to Revenue, Marketing, Finance, and Data teams.

Leads Navan’s pre-sales scoping operation for enterprise deals, aligning service tiers, pricing, operational capabilities, and AI-assisted support offerings. Partners with Sales, Product, Pricing, Marketing, and Global Operations to simplify service packages, enforce scoping guardrails, mitigate operational risks, and protect margins. Leads the GOS Sales Squad during late-stage sales cycles, develops commercial collateral, supports executive customer discussions, and governs metrics related to deal quality, compliance, and pipeline velocity.

Chief of Staff responsible for building and leading internal operations, improving company systems and processes, representing leadership, driving cross-functional initiatives, managing a small operations team, strengthening employee experience, and improving internal communications. The role requires strong judgment, discretion, initiative, organizational ability, communication skills, and experience operating effectively in a demanding, growing organization.

Supports and improves revenue operations systems and workflows, including quote-to-cash, CPQ, billing, subscriptions, Salesforce automation, data governance, forecasting, routing, quotas, and commissions. Partners with Finance, GTM Engineering, Sales, Customer Success, and Renewals to troubleshoot issues, reconcile data, automate repetitive processes, and improve commercial systems. The role also helps implement scalable processes and AI-enabled operational solutions.

Lead SEON’s global IT and systems administration function across multiple markets. Own IT service delivery, help desk operations, onboarding and offboarding, device provisioning, SaaS and access management, SLAs, vendor relationships, office infrastructure, documentation, and automation. Build scalable support processes, reduce reactive ticket volume, develop the global IT team, and partner with People, Security, Workplace & Facilities, and the COO on operational continuity.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.