Top Operations & Support Jobs in St. Louis, MO

HW Kia of West County is hiring a full-time Receptionist to welcome sales and service guests and provide exceptional customer service. The role runs Monday through Friday from 9:00 AM to 6:00 PM. Candidates should be positive, energetic, friendly, outgoing, and personable. Employment requires successfully passing a background check, driving record verification, and drug screening. Benefits include insurance, 401(k) matching, paid vacation and holidays, and advancement opportunities.

Handles consumer inquiries through email, social media, mail, and phone while meeting customer service KPIs. Resolves concerns, supports customer satisfaction and retention, documents interactions, identifies recurring issues, and recommends process improvements. Provides peak-time call center support and completes assigned tasks. Requires strong communication, problem-solving, organization, computer navigation, typing, and data-entry skills.

Support the Customer Experience Support department by learning its processes, identifying inefficiencies, reducing manual work, creating workload and performance reporting, and developing process-improvement recommendations. Collaborate with associates, leaders, and internal or external partners to improve accuracy and efficiency in a high-volume environment. This is a full-time, fully onsite summer internship for students enrolled in a degree program.

Partners with Operations stakeholders to identify process improvements, translate business needs into technology solutions, and support implementation and enhancement. Responsibilities include requirements analysis, solution design, testing, issue resolution, documentation, stakeholder communication, and process automation using tools such as Power BI, Power Automate, Power Apps, SQL, and VBA.

Manages a team supporting the firm's enterprise and practice-facing applications. Oversees application administration, maintenance, upgrades, testing, documentation, troubleshooting, integrations, vendor coordination, budgeting, and enhancement recommendations. Partners with Help Desk, Business Analysis, vendors, and IT teams to maintain service levels and user experience. Provides project management for application-related initiatives and supports users after normal business hours.

Processes and verifies retirement benefit applications, researches participant service and eligibility information, updates pension records, scans documents, responds to participant and union inquiries, requests supporting documentation, and prepares benefit-related correspondence while protecting sensitive personal and health information.

Provides real-time operational support for Federal Reserve ACH and Check processing systems on a third-shift, 24x6 operation. Responsibilities include transaction processing, application health monitoring, incident and production issue support, operational trend analysis, testing, defect management, customer support, and participation in payment-system projects. The role performs recurring and ad hoc analysis, supports cross-team communication, follows critical processing procedures, and escalates issues when necessary.

Leads managed services escalation and customer onboarding across voice, SD-WAN, and security offerings. Oversees multiple technical teams and managers, serves as the executive escalation point for high-impact voice and platform issues, and drives reliable service delivery, root-cause analysis, operational improvement, resource prioritization, and cross-functional communication.

Test posting with no active job opening, responsibilities, qualifications, salary, or substantive role details provided.

Supervise daily operations for a team supporting life sciences programs. Responsibilities include staffing, scheduling, onboarding, training, performance coaching, KPI and contract compliance, customer complaint escalation, client communication, workflow improvement, and team development. The role requires maintaining service quality, resolving complex customer issues, supporting operational efficiency, and working Monday through Friday from 11:30 AM to 8:00 PM CST.