Associate Support Intern

The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. As part of this program, you will actively contribute to your team’s success, learn about JM Family’s companies and culture while obtaining new skills through learning opportunities, networking events and much more.

The ideal candidate will be available to work full-time during the Summer Internship Program (May 24th, 2027 - July 30th, 2027).

Interns will engage in meaningful work and gain insights into specific projects or tasks, providing hands-on experience, and contributing to various department initiatives. They will learn about JM Family’s culture, including our core values: Consideration, Cooperation, Communication, Innovation and Accountability. These core values are part of our keys to success and the skills that embody these values are what drive our success as an organization.

As an Associate Support Intern, you will support the Customer Experience Support (CES) department by identifying opportunities to improve processes, reduce manual work, and create greater visibility into workload and performance. You will learn key CES functions and tasks while helping evaluate current processes, identify inefficiencies, and develop recommendations or solutions that enable associates and leaders to manage high-volume work accurately and efficiently.

Responsibilities:

• Learn key functions, processes, and tasks within the Customer Experience Support (CES) department.
• Evaluate current processes and identify opportunities to improve efficiency and reduce manual work.
• Develop recommendations or solutions that help associates and leaders manage high-volume work accurately and efficiently.
• Create reporting for the department to provide greater visibility into workload and performance.
• Support CES initiatives focused on process improvement and operational efficiency.

Qualifications:

• Ability to quickly adapt and contribute effectively in a fast-paced environment.
• Interest in learning department functions, processes, and operational workflows.
• Ability to support reporting and process-improvement activities.

• Strong communication skills and ability to collaborate with internal and external partners.

• This is a full-time position, fully onsite Monday through Friday
• The ideal candidate will be actively enrolled in a bachelor’s, master’s, or other degree-seeking program at an accredited college or university, with a focus in a relevant field. Candidates in related fields will also be considered. Must have completed at least one semester of coursework.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER 

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law – whether actual or perceived – including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity gender expression, sexual orientation, marital status, military service, veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS 

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.