Top Senior Operations Jobs in Spokane, WA

Lead monitoring center vendor relationships and operational performance, establish SLAs and SOPs, analyze metrics, drive continuous improvement, and build a Quality Assurance function to monitor, evaluate, coach, and implement quality technologies across Member Experience.

Lead operations for a greenfield Records Retrieval business line: run cross-functional projects, vendor and offshore coordination, process design, reporting and SLA tracking, hiring/onboarding support, SOPs and training, and implement improvements from diagnosis through execution to scale the team and business.

Own and administer the CX tech stack, drive AI/automation and self-service, design API-supported workflows, manage Tier II backend operations, oversee Drift CX, and deliver CX reporting, dashboards, SOPs, and vendor/engineering partnerships to improve containment, reduce costs, and resolve systemic issues.

Contract RevOps specialist to audit and fix the GTM stack, integrate and configure CRM and outbound tools, build dashboards and automations, resolve data quality issues, and deliver clear documentation for handoff.

The Director of Business Operations & Legal will design scalable processes for contracts, manage pricing mechanics, drive compliance, and support financing and M&A transactions. This role requires strong problem-solving skills and experience in business operations and legal environments.

The Director of GTM Operations drives operational excellence and growth through strategy development, process optimization, and cross-functional collaboration, focusing on sales and customer success.

The Director of Operations will drive strategic initiatives, manage operations in a fast-paced environment, improve processes, and lead cross-functional collaboration in scaling the business efficiently.

Responsible for facilitating contract enablement requests and managing vendor relationships for Oncology discovery operations, ensuring timely and compliant delivery of resources.

Manage procurement and vendor relationships for VIP programs, oversee budgets and financial reconciliation, negotiate contracts, maintain purchase and invoice records, ensure compliance, and drive process improvements to enhance operational efficiency for VIP operations.

The Coding Operations Manager oversees daily operations, focusing on client relations, performance reporting, employee management, and quality assurance. Responsibilities include maintaining customer satisfaction, managing team performance, conducting employee check-ins, and ensuring operational efficiency.

Lead process ideation and effectiveness strategy, drive cross-functional collaboration, champion data-driven decision making, and optimize operations while implementing continuous improvement initiatives.

The Senior IT Operations Analyst resolves complex IT issues, mentors analysts, collaborates with engineering, and drives automation and AI improvements in operations.

Lead the design and implementation of the go-to-market strategy and operations, focusing on building efficient revenue operations systems, forecasting, and GTM frameworks, leveraging AI tools for improved productivity.

Lead Aurora's operating cadence and strategic GTM initiatives. Partner cross-functionally to identify bottlenecks, build executive-ready analyses and models, and implement data-driven process, systems, and automation solutions including dashboards and AI-enabled workflows.

Lead day-to-day disputes operations and strategy, drive AI/LLM-driven automation, optimize tooling and vendor performance, perform root cause analysis, and partner cross-functionally to improve dispute workflows, compliance, and customer outcomes.

Drive IT operational maturity and financial management by analyzing spend and operations, managing renewals and PO lifecycle, delivering reports, advising leadership on budget optimization, vendor rationalization, and process improvements.

Manage day-to-day donor-advised fund (DAF) grant operations, ensuring compliant, accurate processing of domestic and international grants; oversee a team of grants associates; handle special/complex grantmaking, payments, reporting, reconciliations, and cross-functional collaboration; drive process improvements and serve as escalation point for complex cases.

Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.

Partner with Digital Technology leadership to align and execute departmental priorities. Coordinate strategic planning, performance management, talent initiatives, and cross-functional communications. Streamline workflows, track action items, support onboarding and process adoption, and prepare reports to maintain accountability and operational consistency.

Lead the OPSS team to ensure operational data governance, master data accuracy, reporting and analytics, supplier oversight, and cost control. Provide management reporting, insights, and recommendations to improve cost efficiency, supplier performance, and operational decision-making while coordinating with Operations, Procurement, Finance, and Regional stakeholders.

Lead a Franchise Business Consultant team to drive franchise revenue, profitability and student results. Own departmental P&L, budgets, KPIs, partner with marketing, conduct field visits, hire and train FBCs, run conventions and regional meetings, and manage the Franchisee Advisory Council while delivering operational and financial performance.

Operate at the intersection of underwriting, data science, and sales operations to validate inputs, approve quotes within authority, monitor funnel performance, analyze risk composition, triage quote inquiries, support downstream execution, and develop underwriting reporting and dashboards to ensure operational integrity of an automated underwriting workflow.

No specific responsibilities were listed. Likely to lead and scale operations for digital assets, manage brokerage/clearing operational processes, ensure compliance, and coordinate cross-functional teams.

Manage deal desk approvals, enforce discount and data quality policies, process and reconcile orders, maintain Salesforce contract and renewal accuracy, and own end-to-end Microsoft Marketplace private offers and troubleshooting while partnering with sales and finance to protect margins and keep deals moving.

Lead technical support for card operations, troubleshooting authorization, clearing, settlement, disputes, tokenization, and ISO 8583 message flows. Manage escalations, lead Sev-1/Sev-2 incident response, author RCAs, mentor support staff, maintain runbooks, and coordinate fixes with Engineering, Product, Risk, and Network Operations to improve service reliability and meet SLAs.