Top Operations Jobs in Santa Cruz, CA

Monitor real-time queue performance, attendance, and agent adherence; update schedules; prepare and present daily performance data; support workforce management and clinical leadership with staffing analysis and process improvements in a contact center.

Monitor the stability and status of the 988 Lifeline phone, chat, and text networks; collect, analyze, and distribute operations data; alert staff on network impacts; support QA testing, queue and pause-code monitoring, reporting, troubleshooting IT issues, and integrating reporting tools to improve call center operations and staffing.

Lead and build an operations team to manage claims recoveries, complex coverage and high-reserve reviews, fraud and E&O exposures, and service compliance. Provide data analytics support, operational onboarding, training, audits, and act as liaison between field operations, compliance, and sales. Participate in special projects and ensure consistent adjudication and service standards for program business.

Lead end-to-end customer experience, delivery, inventory, and retail operations. Own CSAT, delivery metrics, and cost per delivery. Build dashboards, improve workflows, manage 3PLs and retail partners, roll out tools and automations, and coordinate across Product, Ops, and Engineering to raise service standards and operational reliability.

Lead data-driven analyses and cross-functional operational initiatives to improve patient conversion, provider utilization, and operational efficiency. Build reporting infrastructure and dashboards with Product and Data, define metrics, and partner across Operations, Clinical, Finance, and Commercial to implement and measure process improvements and scalable insights.

Lead and scale internal business functions (HR, finance, payroll, legal, compliance, executive support). Drive operational strategy with the CEO, manage cross-functional teams, improve systems/processes, oversee payroll and financial reporting, manage external counsel, and serve as escalation point to ensure compliant, scalable operations in a high-growth logistics startup.

Early-career role on Global Operations combining analytics and project coordination: build dashboards and models, clean and analyze data, identify automations, support program managers, prepare operating review materials, coordinate meetings, and document process improvements to drive operational decisions.

The Underwriting Operations Analyst coordinates service escalations, conducts audits, supports compliance, and assists in underwriting processes within the insurance team.

The Manager of Clinical Business Operations oversees project planning for clinical programs, ensuring integration of operations, managing resources, and tracking performance metrics.

The Manager, Proposals & Content Operations will oversee the proposal and RFP functions, enhancing coordination, content strategy, and leveraging AI for quality and efficiency.

The Payment Operations Manager will lead a team focused on enhancing client payment experiences, managing payment operations, and driving process improvements.

The Revenue Operations, GTM Systems Architect will design and automate systems to improve GTM efficiency, manage Salesforce configurations, and align data processes across teams.

The Principal Business Operations Manager will lead strategic initiatives, optimize processes, drive alignment, manage projects, and mentor team members to enhance operational efficiency at Instructure.

The Revenue Operations Associate will optimize revenue processes, enhance sales productivity, manage CRM systems, and develop KPI dashboards while collaborating across departments.

The GTM Operations Manager will enhance revenue operations by supporting pipeline management, forecasting, performance analysis, and system operations for a scalable revenue engine.

Lead and optimize debit card operations including fraud management, vendor and bank relationships, card supply chain, dispute resolution, tooling administration, and data-driven fraud prevention. Collaborate cross-functionally to implement efficiencies, reduce support tickets, and maintain compliance with payment regulations.

The Global Learning Operations & Transformation Manager will lead the transformation of operational efficiencies and AI-enabled workflows across Learning & Enablement, establishing a Global Center of Excellence to drive improvements in scalability and visibility of operational processes.

Embed with Sales and SDR teams to improve pipeline hygiene, forecasting, Salesforce configuration, and reporting. Build analyses and models, manage cross-functional operational projects and roadmaps, optimize sales processes, and enable data-driven revenue decisions to support new business acquisition and funding efforts.

Manage daily crypto customer activity and trading operations, including executions, exceptions, account onboarding/KYC, cash management, and general ledger reconciliation. Support AML investigations, drive process improvements, communicate with partners, and handle ad-hoc projects within a distributed, remote team working core hours around 9am–5pm PT.

Provide exceptional customer service for order entry, pricing, availability, and quality issues. Execute order management SOPs, ensure accurate order lifecycle completion, escalate and resolve issues, liaise with sales/supply chain/manufacturing, maintain accounts in Salesforce, ensure SOX compliance, identify process trends and recommend improvements.

Owner of RevOps for an early-stage energy software company: build inbound/outbound pipeline, own HubSpot CRM and automations, enable sales with content and workflows, integrate GTM tools, use AI (Claude Enterprise) to scale operations, and develop reporting and campaign execution.

Manage end-to-end service delivery for large-scale technology deployments: triage requests, build and track projects in Wrike, schedule field consultants via Resource Guru, ensure financial accuracy and revenue capture, coordinate logistics and closeouts, reconcile time/cost data, and collaborate with customers, partners, finance, and staffing teams to maintain operational visibility and efficiency.

Remote Operations Manager responsible for driving business growth, managing client relationships, conducting market analysis, collaborating with sales and marketing, preparing proposals, tracking performance metrics, and coordinating cross-functional teams to ensure customer satisfaction and strategic planning.

Oversee daily company operations to ensure efficiency and productivity; develop and implement policies and procedures; manage resources; lead cross-functional teams; analyze and improve processes.

Oversees nationwide title operations teams, ensuring compliance, policy adherence, and timely completion of tasks. Supervises daily activities, coordinates with Examining and Underwriting, sets team priorities, troubleshoots operational issues, and drives process efficiency to support real estate closings and customer service objectives.