Top Customer Success Jobs in Santa Cruz, CA

As a Senior Technical Writer, you will establish Bestow's documentation practice, create guides for complex platforms, and develop content strategies to support product operations and customer success.

The Internal Events Specialist will manage event planning requests, coordinate logistics, collaborate with teams, and ensure high-quality event experiences while monitoring budgets and supporting process improvements.

The Senior Partner Success Associate will manage relationships with care partners, ensuring their happiness and engagement while collaborating internally to drive strategic partnership growth.

The Senior Manager, CX Enablement will develop scalable onboarding and training systems, manage agent communications, and partner with cross-functional teams to enhance customer experience in a tech-enabled environment.

The Partner Specialist manages partner policy life cycles, provides customer support, addresses escalated issues, and maintains partner relationships, ensuring high-quality service delivery.

Manage and grow a portfolio of affiliate partnerships, overseeing operations, performance, strategy, and relationship management to ensure client satisfaction and achieve growth objectives.

As a Chat Advocate, you will deliver exceptional customer service through chat interactions, multitasking to manage multiple customer chats simultaneously while ensuring prompt and quality responses.

Develop end-user documentation for the Kustomer platform, create content for support center, and optimize documentation workflows using AI.

Negotiate delinquent accounts on behalf of clients, establish relationships with partners, and manage client finances while focusing on meeting clients' needs.

Responsible for onboarding new customers by implementing POS solutions, configuring hardware and software, conducting training, and ensuring a smooth transition.