Who we are:
Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics. We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the world's leading biopharma, vaccine, diagnostics, and cell and gene therapy companies.
At Maravai, we believe that diverse perspectives are the foundation of innovation. Through an inclusive and equitableculture where every team member is inspired to bring their best selves to work, we cultivate an environment in which we can lead together, providing differentiated value to our customers, and enabling the miracles of science. For over 35 years, Maravai’s portfolio companies have served as a catalyst for innovative, lifesaving technology for humanity. Pioneering nucleotide research since its inception, we are now leading the way in the rapidly expanding mRNA market.
Your next role as a Miracle Maker
Maravai LifeSciences is seeking a #MiracleMaker to join our IT team as an IT Support II. The IT Support II provides technical support for computer systems, hardware, software, and related technology services that enable daily business operations across the organization. This role responds to Service Desk requests, troubleshoots technical issues, configures and deploys end-user devices while delivering responsive customer service. The position applies technical knowledge and problem-solving skills to resolve issues, maintain technology assets, and ensure reliable technology services.
How you will make an impact:
- Respond to Service Desk requests by prioritizing, troubleshooting, and resolving end user hardware, software, network and technology issues while escalating complex problems as appropriate.
- Configure, deploy, and support end-user devices, including Windows and macOS computers, mobile devices, printers, peripherals and related equipment.
- Maintain user accounts, system access and endpoint configurations using Active Directory, Microsoft Entra ID and related administration tools.
- Support IT infrastructure activities, including workstation deployments, software installations, system updates and technology asset lifecycle management.
- Develop and maintain technical documentation, knowledge base articles and standard operating procedures supporting IT services.
- Communicate technical information effectively to technical and non-technical users while delivering a high level of customer service.
- Identify and recommend process improvements that enhance Service Desk efficiency, end-user support and IT operations.
- Perform other duties as assigned.
The skills and experience that you will bring:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or an equivalent combination of education, technical certifications, and experience. CompTIA A+, Network+, Microsoft, or related certifications preferred.
- 3+ years of IT support, Service Desk, or technical support experience.
- Experience supporting Windows, macOS, Microsoft 365, mobile devices, printers, peripherals, and common business applications.
- Working knowledge of Active Directory, Microsoft Entra ID, Basic TCP/IP networking, endpoint management, and user account administration.
- Demonstrated ability to troubleshoot end user hardware, software, operating systems and network connectivity.
- Strong customer service, communication, organizational, and problem-solving skills with the ability to manage multiple priorities.
- Experience utilizing IT ticketing systems, knowledge management tools, and standard IT support practices.
- Experience supporting biotechnology, laboratory, manufacturing, or other regulated business environments preferred.
The anticipated salary range for this position is $36.00 - $40.00. The salary offer will depend on multiple factors which may include the successful candidate's skills, experience and other qualifications, as well as the location of the role.
#LI-Onsite
The benefits of being a #MiracleMaker:
- You have the potential to change, improve, and save lives around the world.
- You have the opportunity to be a part owner in Maravai through RSU grants and optional employee stock purchase plans.
- We offer comprehensive medical plans and HSA/FSA options.
- Fertility & family planning assistance.
- A variety of additional optional benefits and insurance options, including pet insurance.
- Retirement contributions.
- Holidays & Paid Time Off.
Benefits may vary by region and employment type and do not apply to temporary employees or contractors. See a comprehensive list of benefits at our Benefits & growth site at https://www.maravai.com/careers/benefits-and-growth/
To view more opportunities to become a #MiracleMaker, visit our career site at https://www.maravai.com/careers/
Maravai LifeSciences is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation, and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Click here to view Maravai LifeSciences Privacy Notice
HIRING SCAM ALERT
Recently, individuals impersonating Maravai LifeSciences Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that:
- Maravai LifeSciences will never interview a candidate over RingCentral, similar messaging apps or social media (e.g. Telegram, Google Hangouts, WhatsApp, Facebook Messenger, etc.)
- Maravai LifeSciences will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.
- Maravai LifeSciences will never provide excess money to an applicant and ask the applicant to write a check for repayment.
If you have any doubt about a job offer or any other communication purporting to come from Maravai LifeSciences, please reach out to us directly at [email protected]. If you believe you have been a victim of fraud, you can report this activity at: www.iC3.gov or www.stopfraud.gov.
Skills Required
- Minimum of 2 years help desk/support experience
- Previous Help Desk experience
- Ability to manage multiple tickets simultaneously
- Experience with ticketing systems and vendor solutions
- Problem solving and solution development skills
- Excellent time management, interpersonal, written and verbal communication skills
- Ability to multi-task and prioritize workload while maintaining quality
- Familiarity with Office 365 and Apple/Mac environments
- 2- or 4-year IT-related degree
- Relevant IT/Systems certifications (CompTIA A+ highly preferred)
- Familiarity with working in a lab environment
What We Do
TriLink’s CDMO services offer a range of manufacturing grade products from discovery-grade (RUO) to its customizable intermediate-grade - GMPLink™ to full GMP-grade with scale-up and technology transfer expertise. TriLink operates a quality system in compliance with ICH Q7, Good Manufacturing Practice Guidance for Active Pharmaceutical Ingredients, Section 19, APIs for Use in Clinical Trials, and ISO 9001:2015 standards. TriLink continues to expand its cGMP and general mRNA, oligonucleotide & plasmid manufacturing capacity at its new global headquarters to support therapeutic, vaccine and diagnostic customers.
