Top Customer Support Jobs in San Diego, CA

Manages client experience service tasks involving student health insurance setup, waivers, eligibility, enrollment, customer support, data entry, ticket queues, payments, invoices, and discrepancy reconciliation. Communicates with schools, students, carriers, and third-party administrators; mentors team members; processes system updates; supports refunds and deposits; and ensures compliance with HIPAA and corporate policies.

Investigate complex customer technical issues involving APIs, SDKs, source code, logs, and payment integrations. Reproduce problems, create actionable engineering escalations, support incident management, and communicate findings to customers. The role also coaches support teammates, improves documentation and processes, identifies recurring issues, leads retrospectives, and manages cross-functional projects. Payments experience is preferred, while familiarity with Ruby on Rails, React, Android, iOS, Zendesk, Jira, and AI-enabled support is valued.

Resolves user inquiries and issues through support tickets and calls, serving English-speaking users globally. Escalates product issues to relevant teams and contributes to product improvement. The role requires empathy, strong communication, objection handling, adaptability, stress resilience, interest in emotional well-being, and willingness to work approximately six night shifts monthly.

Provides part-time email support to podcast subscribers, resolving sign-up, login, billing, gifting, subscription, and podcast app issues. Updates accounts, issues refunds or receipts, explains premium feeds and plans, identifies recurring problems and platform bugs, escalates issues appropriately, and maintains internal FAQs and documentation.

Coordinates vehicle impound recovery activities by supporting clients, customers, recovery vendors, and account managers. Responsibilities include assigning vendors, monitoring internal queues, maintaining reports, researching and resolving issues, documenting details, prioritizing follow-ups, and ensuring approvals, documents, and active recovery assignments are completed on schedule. The role requires strong customer service, communication, organization, multitasking, accuracy, and proficiency with Google products and multiple computer systems.

Own escalated Tier 3 customer issues across Calix Cloud, EXOS, and managed services; troubleshoot complex networking and software problems, identify product defects, collaborate with development and technical teams, mentor frontline support engineers, document solutions, and represent customer needs internally. The role focuses on cloud-connected Wi-Fi products and requires strong networking, scripting, Linux, troubleshooting, communication, and technical account management skills.

Moderate and manage TrevorSpace, an online LGBTQ+ youth community, by reviewing content, applying safety policies, responding to users, identifying crisis and emerging risks, documenting activity, and coordinating referrals with crisis services, law enforcement, child protective services, NCMEC, and emergency agencies. The role includes non-standard hours, weekend work, user support, community engagement, and maintaining a safe, affirming environment.

Own the firm's client experience function, including escalation management, NPS, detractor recovery, closing surveys, and client feedback programs. Establish service standards, workflows, tiering, routing, and accountability across the case lifecycle. Partner with attorneys, compliance, technology, analytics, and training teams to improve client outcomes. Monitor escalation volume, SLA adherence, resolution rates, and client experience health while building scalable infrastructure and playbooks.

Serve as the first point of contact for clients by answering calls, resolving questions, escalating issues, managing client reviews, and supporting case managers with timely communication and follow-up. Track feedback and communication trends, share insights with leadership, and provide empathetic bilingual service in English and Spanish within a fast-paced law firm.

Leads a Mandarin-speaking chat support team by managing workloads, coaching agents, resolving escalated customer issues, monitoring KPIs, and improving workflows. Develops training programs, maintains service quality, collaborates with internal and client stakeholders, and supports chatbot translation and reporting-tool integrations to improve scalability and customer experience.