Top Operations & Support Jobs in San Diego, CA

Lead and train a small remote customer support team, ensure tickets meet SLA, develop training and knowledgebase, maintain metrics and documentation, and handle direct email/chat support queries.

Lead and scale the WasteX program by managing multi-tiered teams, optimizing end-to-end operations and logistics, ensuring data integrity and compliance, serving as senior client escalation, building SOPs and automated workflows, mentoring future leaders, and proactively mitigating risks to preserve client milestones and satisfaction.

The Sourcing and Meeting Manager oversees sourcing, negotiating, and managing hotel contracts for up to 100 events annually, utilizing Cvent for registration and venue management.

Octopus Energy seeks passionate individuals willing to contribute across various domains. Ideal candidates have real experience, leadership ability, and drive for effectiveness without rigid titles or processes.

Develop and maintain user-facing and internal product documentation including user guides, integration guides, installation/configuration instructions, and release notes. Research, write, edit, and update content for technical and non-technical audiences, test products for documentation accuracy, track deliverables via ticketing systems, and collaborate with Development, Engineering, QA, Product, Marketing, and Customer Enablement teams.

Lead Aurora's operating cadence and strategic GTM initiatives. Partner cross-functionally to identify bottlenecks, build executive-ready analyses and models, and implement data-driven process, systems, and automation solutions including dashboards and AI-enabled workflows.

The VP of Revenue Operations will lead the operational functions including Sales Ops, Marketing Ops, and Customer Operations while transforming processes and tech stack using AI. Responsibilities include managing pipeline mechanics, forecasting, and team leadership to drive efficiency and growth in revenue operations.

Provide L2/L3 technical and product support to enterprise customers for a customizable Loan Origination System. Investigate logs and configurations, reproduce issues, triage to Product and Engineering, document Help Center content, and advocate product/process improvements. Participate in occasional after-hours incident coverage and biannual offsites.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

Provide high-touch executive support to the CEO: manage calendars, communications, travel, meetings, and project logistics; anticipate needs, triage priorities, research and prep for meetings, interface with high-profile partners, and invent workflow improvements while operating discreetly in a remote, global environment.