Top Operations & Support Jobs in San Diego, CA

Leads complex business process analysis, redesign, implementation, and continuous improvement initiatives across multiple business units. Identifies root causes, eliminates waste, standardizes workflows, strengthens controls, and improves quality, cost, and operational efficiency. Provides consulting to executives and business partners, evaluates tools and methods, manages process vendors, mentors others, and guides cross-functional teams through process improvement projects.

Supports pension risk transfer clients and third-party administrators throughout transaction integrations and transitions. Coordinates project plans, client meetings, deliverables, premium reconciliation, annuity exhibits, and execution activities. Collaborates with Pricing, Valuation, and Treasury, documents procedures, assists with annuitant administration, and prepares audit and regulatory examination materials. The role emphasizes client relationships, communication, organization, accuracy, process improvement, and operational execution.

Provide comprehensive administrative, strategic, and personal support to the CEO. Manage calendars, inboxes, correspondence, executive meetings, board preparation, travel itineraries, and follow-up actions. Serve as a confidential gatekeeper and operational partner while handling shifting priorities, international time zones, and high-pressure situations. Use productivity and AI tools to automate administrative workflows and improve executive efficiency.

Leads a team of five executive assistants, supports 2–3 C-suite executives, and establishes standards for executive administration. Responsibilities include coaching, hiring, process and playbook development, AI adoption, coverage planning, travel and event coordination, vendor management, executive scheduling, meeting preparation, stakeholder communication, expense management, and confidential information handling.

Own cross-business priorities, projects, deadlines, follow-through, stakeholder communications, executive correspondence, project-management systems, dashboards, calendar management, meeting preparation, and domestic and international travel logistics. The role also supports office operations, evaluates tools, creates processes, and serves as a proactive liaison for investors, executives, government officials, and external partners.

Leads the Consumer Digital product operating model, governance, planning processes, performance metrics, and operating cadence. Oversees budget and workforce planning, recruiting, onboarding, communications, culture, and a program management team. Partners with senior leaders across product, technology, design, analytics, and business functions to improve decision-making, accountability, delivery effectiveness, and organizational performance. Advises executives on operating-model decisions, tradeoffs, execution risks, and transformation opportunities.

Coordinates and manages major Sev1 and Sev2 incidents for hosted customers, driving service restoration, stakeholder communications, incident documentation, technical action plans, and root-cause reviews. Supports Incident, Problem, and Change Management processes, reporting, SLAs, and escalations. Requires troubleshooting across cloud, virtualized, Unix, Windows, networking, and infrastructure environments, plus participation in an on-call rotation.

Leads GTM operations for a B2B SaaS company, owning metrics, data architecture, forecasting, executive reporting, AI-driven intelligence, retention signals, compensation, territory and quota planning, pricing approvals, lead routing, CPQ, and CRM administration. Builds scalable operating systems for Sales, Customer Success, and Partnerships, supports consumption-based land-and-expand growth, and presents guidance to executive leadership. Requires deep revenue operations, SaaS metrics, applied AI, forecasting, commercial operations, and data tooling expertise.

Manages daily workflow queues for the Attorney Resource Center, ensuring assignments progress and are completed within service standards. Monitors workload, capacity, priorities, deadlines, and aging work; coordinates coverage; supports attorneys and requestors; communicates status and delays; addresses bottlenecks; and escalates service or capacity concerns. The role also provides workflow coverage, completes team assignments, and maintains knowledge of legal support services and departmental capabilities.

Provides billing support and customer service for small and midsize UCaaS customers through inbound calls, email, and follow-up. Responsibilities include documenting interactions in Oracle, explaining billing procedures, verifying account authorization, processing credits, refunds, and charges, and collaborating with technical support, sales, and customer service teams. The role requires strong communication, data entry, organization, billing research, payment-processing knowledge, and the ability to meet call center performance metrics.