Top Operations & Support Jobs in San Diego, CA

Leads Tier 3 Support and Support Engineering across an international organization. Owns escalations, complex customer issues, bug triage, incident response, on-call coverage, Engineering partnerships, and customer-impact insights. Develops managers and specialists, manages BPO partners, improves escalation processes, applies AI and automation, and tracks support performance metrics. The role requires technical troubleshooting across integrations, payments, telephony, and AI voice systems.

Supports payment operations across chargebacks, disputes, refunds, settlements, and processor monitoring. Responsibilities include preparing representments, tracking payment KPIs, coordinating documentation with sellers and internal teams, investigating routine payment issues, responding to Tier I-II inquiries, and maintaining standard operating procedures. The role is remote and designed for early-career professionals developing expertise in payments, risk, fraud, and payment optimization.

Leads complex business process analysis, redesign, implementation, and continuous improvement initiatives across multiple business units. Identifies root causes, eliminates waste, standardizes workflows, strengthens controls, and improves quality, cost, and operational efficiency. Provides consulting to executives and business partners, evaluates tools and methods, manages process vendors, mentors others, and guides cross-functional teams through process improvement projects.

Supports pension risk transfer clients and third-party administrators throughout transaction integrations and transitions. Coordinates project plans, client meetings, deliverables, premium reconciliation, annuity exhibits, and execution activities. Collaborates with Pricing, Valuation, and Treasury, documents procedures, assists with annuitant administration, and prepares audit and regulatory examination materials. The role emphasizes client relationships, communication, organization, accuracy, process improvement, and operational execution.

Provide comprehensive administrative, strategic, and personal support to the CEO. Manage calendars, inboxes, correspondence, executive meetings, board preparation, travel itineraries, and follow-up actions. Serve as a confidential gatekeeper and operational partner while handling shifting priorities, international time zones, and high-pressure situations. Use productivity and AI tools to automate administrative workflows and improve executive efficiency.

Leads a team of five executive assistants, supports 2–3 C-suite executives, and establishes standards for executive administration. Responsibilities include coaching, hiring, process and playbook development, AI adoption, coverage planning, travel and event coordination, vendor management, executive scheduling, meeting preparation, stakeholder communication, expense management, and confidential information handling.

Own cross-business priorities, projects, deadlines, follow-through, stakeholder communications, executive correspondence, project-management systems, dashboards, calendar management, meeting preparation, and domestic and international travel logistics. The role also supports office operations, evaluates tools, creates processes, and serves as a proactive liaison for investors, executives, government officials, and external partners.

Leads the Consumer Digital product operating model, governance, planning processes, performance metrics, and operating cadence. Oversees budget and workforce planning, recruiting, onboarding, communications, culture, and a program management team. Partners with senior leaders across product, technology, design, analytics, and business functions to improve decision-making, accountability, delivery effectiveness, and organizational performance. Advises executives on operating-model decisions, tradeoffs, execution risks, and transformation opportunities.

Leads GTM operations for a B2B SaaS company, owning metrics, data architecture, forecasting, executive reporting, AI-driven intelligence, retention signals, compensation, territory and quota planning, pricing approvals, lead routing, CPQ, and CRM administration. Builds scalable operating systems for Sales, Customer Success, and Partnerships, supports consumption-based land-and-expand growth, and presents guidance to executive leadership. Requires deep revenue operations, SaaS metrics, applied AI, forecasting, commercial operations, and data tooling expertise.

Manages daily workflow queues for the Attorney Resource Center, ensuring assignments progress and are completed within service standards. Monitors workload, capacity, priorities, deadlines, and aging work; coordinates coverage; supports attorneys and requestors; communicates status and delays; addresses bottlenecks; and escalates service or capacity concerns. The role also provides workflow coverage, completes team assignments, and maintains knowledge of legal support services and departmental capabilities.