Top Operations & Support Jobs in San Diego, CA

Investigate complex customer technical issues involving APIs, SDKs, source code, logs, and payment integrations. Reproduce problems, create actionable engineering escalations, support incident management, and communicate findings to customers. The role also coaches support teammates, improves documentation and processes, identifies recurring issues, leads retrospectives, and manages cross-functional projects. Payments experience is preferred, while familiarity with Ruby on Rails, React, Android, iOS, Zendesk, Jira, and AI-enabled support is valued.

Resolves user inquiries and issues through support tickets and calls, serving English-speaking users globally. Escalates product issues to relevant teams and contributes to product improvement. The role requires empathy, strong communication, objection handling, adaptability, stress resilience, interest in emotional well-being, and willingness to work approximately six night shifts monthly.

Supports nonprofit fundraising operations through Salesforce donor data maintenance, prospect identification, preliminary research, reporting, list preparation, wealth-screening support, and administrative coordination. The role ensures accurate donor records, tracks giving and engagement history, prepares prospect materials, and provides operational support to development and research staff. It requires strong attention to detail, data-management skills, CRM familiarity, Excel proficiency, and alignment with the organization’s Christian mission.

Support Web3 users and technical operations across Telegram, Discord, blockchain infrastructure, RPC services, and AI-powered support workflows. Triage node and synchronization issues, develop and troubleshoot Telegram Bots and Mini Apps, maintain knowledge-base content, coordinate urgent issue resolution, and document solutions. The role requires blockchain fundamentals, programming ability, technical troubleshooting, responsive communication, and five-day weekly availability.

Own and evolve Framework’s NetSuite-centered business systems, including configuration, SuiteScript development, integrations, EDI, finance and supply-chain processes, controls, monitoring, and releases. Lead the systems roadmap, use AI coding agents safely, and manage a NetSuite engineer. Partner with Finance, Operations, Supply Chain, Engineering, and business stakeholders to deliver reliable, scalable processes and integrations.

Provides part-time email support to podcast subscribers, resolving sign-up, login, billing, gifting, subscription, and podcast app issues. Updates accounts, issues refunds or receipts, explains premium feeds and plans, identifies recurring problems and platform bugs, escalates issues appropriately, and maintains internal FAQs and documentation.

Own Federal organization enablement, operating cadence, onboarding support, deal inspection, pipeline accountability, and strategic project execution. Partner cross-functionally with Sales, Product, Engineering, Delivery, Finance, and Operations to improve reporting, accountability, deal quality, and leadership capacity while creating practical structure in ambiguous, fast-moving environments.

Leads regional professional services delivery, governance, growth, transformation, and financial performance. Owns a multi-million-dollar P&L, oversees directors and regional managers, manages service quality and risk, supports sales and go-to-market strategy, and serves as an executive escalation point. The role drives operational efficiency, customer satisfaction, resource planning, continuous improvement, and alignment across geographically dispersed, cross-cultural teams.

Own quote-to-cash processes, Salesforce administration, automation, deal desk support, commissions support, reporting, dashboards, data hygiene, and process documentation. Provide rapid support and enablement to sales representatives, maintain accurate pipeline and ARR data, resolve discrepancies across systems, and help design scalable revenue operations processes for a growing B2B SaaS company.

Lead Expansion Revenue Operations by designing scalable sales processes, lead scoring, routing frameworks, funnel analytics, and AI-driven workflows. Partner with Sales, Finance, Product, and executive stakeholders to improve go-to-market decisions. Present insights to senior leaders, monitor production systems, and hire, coach, and develop a high-performing team.