Top Operations & Support Jobs in San Diego, CA

Owns enterprise business applications, including process documentation, enhancements, UAT, access administration, Level 2 support, incident escalation, compliance evidence, training, and process improvement. Leads small projects, coordinates vendors and development teams, translates business requirements into technical specifications, and partners with cybersecurity, audit, and helpdesk teams to maintain secure, reliable application operations.

Manages a technical application support team responsible for payroll tax platforms. Oversees monitoring, incident triage, troubleshooting, customer ticket resolution, escalations, service levels, and platform health. Leads hiring, performance management, coaching, delegation, and professional development. Drives process improvement, automation, AI adoption, root-cause analysis, and customer communication while coordinating with development, compliance, customer success, and leadership teams.

Leads Catholic Relief Services’ global Green Climate Fund pipeline from opportunity identification through proposal submission. Responsibilities include donor intelligence, capture planning, pipeline governance, proposal readiness, resource planning, consultant roster management, process improvement, organizational learning, and coordination across country, regional, technical, and leadership teams. The role represents CRS with climate fund stakeholders and requires strategic judgment, facilitation, training, and up to 25% travel.

Lead Business Analyst partners with business and technical teams to gather requirements, create functional specifications, map processes, support system enhancements, conduct UAT, analyze transactional data, maintain reports and documentation, troubleshoot issues, and improve healthcare order-to-cash workflows. The role supports integrations, configuration updates, go-live monitoring, user training, and operational performance improvements across order processing, billing, collections, and fulfillment.

Coordinates vehicle impound recovery activities by supporting clients, customers, recovery vendors, and account managers. Responsibilities include assigning vendors, monitoring internal queues, maintaining reports, researching and resolving issues, documenting details, prioritizing follow-ups, and ensuring approvals, documents, and active recovery assignments are completed on schedule. The role requires strong customer service, communication, organization, multitasking, accuracy, and proficiency with Google products and multiple computer systems.

Own escalated Tier 3 customer issues across Calix Cloud, EXOS, and managed services; troubleshoot complex networking and software problems, identify product defects, collaborate with development and technical teams, mentor frontline support engineers, document solutions, and represent customer needs internally. The role focuses on cloud-connected Wi-Fi products and requires strong networking, scripting, Linux, troubleshooting, communication, and technical account management skills.

Provide high-touch operational, travel, personal, and administrative support to the CEO. Manage complex domestic and international itineraries, visas, transportation, accommodations, meals, events, and last-minute changes. Travel frequently with the CEO, coordinate with family and the Office of the CEO, anticipate needs, communicate with vendors and internal teams, and reconcile expenses accurately through Ramp and other finance tools. The role requires discretion, responsiveness, strong judgment, and frequent in-office presence in San Francisco.

Reviews and verifies vehicle listing documents, photos, trim levels, and mileage for an online car auction marketplace. Contacts U.S. sellers by phone and text to confirm details, collect missing information, answer basic questions, and follow approved scripts. Maintains accurate CRM records, organizes leads, flags risks, requests corrections, escalates complex issues, and moves qualified listings through the submission process while meeting productivity quotas.

Review user accounts and transactions to detect fraud using internal tools and SOPs. Make accurate, high-volume case decisions, escalate exceptions, meet productivity and quality KPIs, track time, and work weekends.

Moderate and manage TrevorSpace, an online LGBTQ+ youth community, by reviewing content, applying safety policies, responding to users, identifying crisis and emerging risks, documenting activity, and coordinating referrals with crisis services, law enforcement, child protective services, NCMEC, and emergency agencies. The role includes non-standard hours, weekend work, user support, community engagement, and maintaining a safe, affirming environment.