Top Operations & Support Jobs in San Diego, CA

Oversee global delivery operations for a major enterprise account, leading Wellbeing Coordinators and contract Health Coaches. Manage staffing, scheduling, capacity, vendors, delivery standards, regional programming, quality, operational processes, and escalations. Partner with program, account, coaching operations, People, Legal, IT, and Security teams to ensure reliable execution across regions and time zones.

Leads BPO quality assurance operations and mentors Quality Analysts. Oversees interaction evaluations, QA frameworks, scorecards, calibration, coaching, reporting, compliance, and performance improvement. Analyzes quality trends, recommends corrective actions, and collaborates with Operations, Training, and Workforce teams to meet KPIs, SLAs, and client standards.

Leads the Virtual Legal Support team, monitors and optimizes workflow, allocates resources, supports new-hire integration, facilitates communication, manages change initiatives, and assists with escalations. The role also supports legal document preparation, matter intake, document management, case-list updates, invoicing, mail merges, document comparisons, and presentation formatting across a national law firm.

Leads multiple Operations Manager teams responsible for accurate, compliant, and timely money movement transactions. Translates organizational strategy into operational plans, manages performance metrics, mitigates risk, improves processes, and strengthens client experience. Partners with Product, Engineering, Data, Legal, Sales, and Customer Success leadership while developing managers, scaling transaction operations, driving automation, and leading organizational change in a regulated fintech environment.

Own the company’s operating cadence, including management meetings, OKR and metrics tracking, board and investor reporting, risk registers, compliance calendars, and contract operations. Review standard agreements, route complex matters to counsel, maintain repositories and obligation trackers, and manage vendor onboarding and corporate records in Carta. Support strategic leadership projects, company gatherings, and decision follow-through across a remote SaaS organization.

Manage partner account operations, reporting, data integrity, client onboarding, and cross-functional workflows. Evaluate data, recommend process improvements, assess operational readiness, and ensure client and partner deliverables meet quality standards. The role requires strong organization, analytical ability, communication, autonomy, and proficiency with spreadsheets and business intelligence tools.

Develops and scales Cribl’s partner ecosystem by managing partner engagement lifecycles, programs, policies, onboarding materials, tools, roadmaps, compliance communications, and partner-focused initiatives. The role supports reseller, MSP, systems integrator, technology alliance, cloud service provider, and services partnerships while aligning internal teams and improving partner experience, efficiency, and revenue impact.

Supervises a team of call center associates, monitors attendance and performance, coaches employees, manages corrective actions, and ensures customer service KPIs and financial targets are achieved. Handles escalated customer calls, leads team meetings, communicates expectations, supports process adherence, and promotes team development. Requires mandatory team leadership experience, C1/C2 German, English proficiency, strong communication skills, and schedule flexibility in a hybrid role.

Provide white-glove support to high-net-worth business owners across banking, credit, and payments. Investigate complex issues, guide VIP accounts through processes, coordinate with engineering, underwriting, risk, and compliance, detect fraud, test features, document process gaps, file bug reports, and qualify high-value sales leads.

Leads the Account Management team supporting mortgage loan pipelines from processing through closing. Coaches Account Managers, monitors workload, KPIs, service levels, quality, and compliance, and manages escalations and complex loan issues. Partners with Sales, brokers, Underwriting, Closing, Credit, Compliance, Training, and Technology to resolve obstacles, improve workflows, maintain communication, and ensure loans progress efficiently. The role also supports team development, performance accountability, process improvement, and a high-quality partner experience.