Top Operations & Support Jobs in San Antonio, TX

Whereby invites speculative applications for various roles. Applicants will be considered even if no specific openings exist, requiring a collaborative spirit and remote work adaptability.

Provide hands-on administration and configuration of a live Zuora subscription billing environment, supporting billing, payments, revenue/RevPro, change control, reporting, user access, security roles, audit requests, and cross-functional collaboration with Finance, Product, and Engineering teams.

Manage day-to-day customer support operations, own L2/L3 client escalations, coordinate cross-functional teams, maintain SLAs and CRM records, produce operational reports, and drive process improvements to ensure high service quality and client satisfaction.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Lead end-to-end post-sales implementations of RapidSOS platform at emergency communications centers. Manage VoIP integrations, on-site hardware/software setup, testing, and technical troubleshooting. Coordinate with IT, telephony providers, and internal teams, travel frequently to customer sites, assess risks, and improve implementation playbooks.

The Trading and Operations Analyst will manage trade execution, support onboarding of accounts, drive process improvement, and collaborate with various teams to enhance operational efficiency. They will analyze data, monitor risks, and ensure regulatory compliance in a dynamic environment.

Serve as first contact for helpdesk tickets, resolve Tier 1/2 issues across macOS/Windows, manage onboarding/offboarding and hardware lifecycle, lead IT knowledge management (Confluence/Helpdesk KB) with machine-readable documentation for AI assistants, and perform Tier 2 SaaS administration (Okta, Google Workspace, Slack, Atlassian, Intune, Freshservice).

Own member inquiries end-to-end via email, live chat, and occasional phone. Triage and resolve tickets, verify accounts securely, coordinate with operations and suppliers, maintain canned responses, and surface recurring issues to improve processes.

The linguist will monitor, transcribe, translate, and validate materials in Urban English/Ebonics, ensuring accurate communication and compliance with regulations.

The Product Operations Manager ensures the stability and reliability of cloud-native systems, leading incident response, managing on-call operations, and driving operational improvements through automation and coordination across teams.