Top Operations & Support Jobs in San Antonio, TX

Manages a team supporting the firm's enterprise and practice-facing applications. Oversees application administration, maintenance, upgrades, testing, documentation, troubleshooting, integrations, vendor coordination, budgeting, and enhancement recommendations. Partners with Help Desk, Business Analysis, vendors, and IT teams to maintain service levels and user experience. Provides project management for application-related initiatives and supports users after normal business hours.

Develops and maintains business continuity, disaster recovery, incident management, and crisis response programs. Conducts impact analyses and risk assessments, evaluates third-party dependencies, coordinates response and recovery activities, and validates readiness through training, exercises, and testing. Tracks preparedness metrics, corrective actions, and compliance with resiliency standards including ISO 22301 and NIST SP 800-34. Provides guidance to less experienced personnel and drives continuous improvement across business and technology stakeholders.

Provides administrative and operational support for a regional fundraising team. Responsibilities include calendar and meeting coordination, donor and community event logistics, Salesforce data entry and reporting, gift processing, expense tracking, prospect and portfolio support, and advisory board administration. The role also coordinates communications, meeting materials, attendance tracking, and regional travel while supporting development leadership and volunteers.

Lead troubleshooting and resolution of complex application issues, manage incident and problem processes, document solutions, identify root causes, and collaborate with customers and internal teams. Maintain knowledge bases and troubleshooting guides, mentor support staff, contribute to continuous improvement, support AI-related projects, and validate software features before release. Requires application support experience, SQL expertise, software debugging skills, and knowledge of software architectures and performance, security, and compatibility issues.

Respond to customer inquiries through email, chat, and phone; provide accurate updates; track and resolve issues; escalate complex cases; maintain CRM and support records; identify recurring problems; and coordinate internal handoffs. The role emphasizes empathy, professionalism, organization, clear communication, and timely follow-through in a remote environment.

Administer and improve the Salesforce platform by managing configuration changes, flows, metadata, permissions, users, security, data access, integrations, and third-party applications. Gather requirements, implement solutions, support tickets, maintain technical documentation, monitor Salesforce releases, and collaborate across teams in an Agile or Scrumban environment.

Volunteer generalist supporting nonprofit formation, day-to-day operations, tracking pro bono matters, social media and marketing content, IT and finance support, research, and special projects. Requires proactive, independent work and weekly standups.

Administer and improve the Salesforce platform through user access management, configuration, automation, data-quality controls, release management, testing, training, documentation, and user support. Gather business requirements, translate them into scalable solutions, monitor adoption, and collaborate with developers and stakeholders on integrations and enhancements involving Certinia, MuleSoft, Conga, Egnyte, and Concur.

LaserAway is accepting general-interest applications from motivated professionals interested in careers in aesthetic dermatology. The company highlights comprehensive training, career growth, teamwork, customer experience, professionalism, adaptability, and working in a fast-paced environment. Applicants may submit their interest and explain why they want to grow with LaserAway.

Provide high-level support to the CEO and founder's office by managing complex calendars, coordinating travel, serving as primary stakeholder contact, preparing reports and presentations, implementing marketing and community growth strategies, handling confidential information, and improving internal communications and collaboration.