Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Provides Tier 1 and 2 support for B2B software clients through portal, email, phone, and chat. Documents issues, communicates proactively about failures, escalates technical problems, maintains knowledge-base resources, identifies support trends, and participates in on-call coverage. The role also mentors new team members, assists Level 1 agents, supports client satisfaction initiatives, and contributes to process improvements and special projects.

Provides customer and technical support for residential and small-business internet subscribers through phone, text, chat, and email. Troubleshoots WAN, LAN, cloud networking, and infrastructure devices; resolves support tickets remotely; documents procedures; and coordinates with engineers, field technicians, and support staff. The role includes customer education, billing assistance, multi-channel communication, CLI use, and evening or weekend shifts.

Own the company’s IT roadmap and services, including identity and access management, SaaS administration, endpoint management, employee lifecycle workflows, service delivery, automation, vendors, and IT spending. Administer Okta, Google Workspace, Jamf, and related systems; improve provisioning, support processes, documentation, security controls, and operational scalability. Partner cross-functionally to prioritize initiatives, resolve escalations, manage risks, and deliver reliable IT operations.

Own the IT roadmap and day-to-day technology operations, including Okta identity management, SaaS administration, endpoint management, employee lifecycle workflows, service delivery, automation, vendors, and IT spending. Establish scalable processes, documentation, service metrics, access controls, and support standards while partnering with Security, People Operations, Engineering, and Finance. The role requires hands-on technical execution, cross-functional project leadership, incident resolution, and functional oversight of support activities.

Leads Yahoo’s global desktop systems, endpoint architecture, IT support, and user technology operations. Oversees macOS, Windows, and Linux endpoint management, MDM strategy, zero-touch onboarding, self-service tools, endpoint security, hardware lifecycle management, and service desk governance. Manages desktop engineering and IT service delivery teams, partners with Security, HR, Legal, and business leaders, and establishes SLA, endpoint compliance, and operational performance standards.

Provides Tier 2 technical support for Zoom’s Premier enterprise customers. Resolves escalated cases, analyzes backend logs, packet captures, and network statistics, and troubleshoots issues involving packet loss, latency, firewalls, proxies, VPNs, and routing. The role requires customer communication, documentation, cross-team coordination, performance tracking, and occasional annual on-call coverage.

Administers and troubleshoots client desktop, server, network, virtualization, Microsoft 365, Azure, backup, and cloud environments. Resolves escalated technical issues, supports infrastructure security and performance, manages tickets according to SLA, and provides remote, onsite, and field support. Mentors Systems Technicians, develops documentation and standard operating procedures, contributes to process improvements, and promotes effective use of AI-enabled administration tools.

Provides Tier 1 and Tier 2 end-user support through tickets, calls, and email. Responsibilities include troubleshooting Windows and macOS systems, managing accounts and permissions, installing software and updates, configuring workstations, maintaining printers, supporting Zoom and Slack, managing hardware and software inventory, repairing equipment, training employees, and providing onsite technical support at offices, events, and the Sundance Film Festival.

Provide production and technical support for equity and fixed-income trading platforms, regulatory reporting systems, and market connectivity infrastructure. Troubleshoot application, infrastructure, and connectivity issues; monitor systems; support front-office users; and implement sustainable improvements through scripting and automation. Participate in upgrades, testing, releases, change management, regulatory reporting support, and cross-functional initiatives with technology, operations, compliance, traders, and sales teams.

Manage critical IT incidents from escalation through restoration by facilitating crisis bridges, coordinating technical resources, tracking incident records, and communicating with stakeholders. Manage associated problem tickets, support root-cause and mitigation analysis, document post-incident details, maintain metrics, and assist with after-action reporting. The role requires strong organization, prioritization, communication, analytical ability, and understanding of technical software and hardware issues.