Top Customer Support Jobs in Salt Lake City, UT

Provide end-to-end customer support for spares and repairs: respond to inquiries, prepare quotations, process orders/RMAs/repairs in ERP/MRP, coordinate cross-functional teams, maintain records, monitor KPIs, and support continuous improvement to ensure timely order fulfillment and customer satisfaction.

Answer inbound customer calls and chats using AI tools to troubleshoot and resolve issues, de-escalate frustrated customers, follow documented processes, and flag patterns to improve systems.

Provide timely, empathetic support via email, phone, and chat; become a Brex product expert; triage and escalate issues; surface product feedback; collaborate with internal teams; mentor colleagues and contribute to documentation and team goals.

Greet and check in/out patients, answer and direct phone calls, maintain front office/lobby, perform secretarial tasks (printing, scanning, fax), process patient payments via Clinical Conductor, and ensure adherence to FDA/ICH/GCP/SOPs. Provide friendly customer service, support site operations, and perform other duties as assigned. On-site role with light physical requirements.

Leads the long-term strategy, operations, and AI transformation of the Technical Support organization. Oversees service delivery, scalability, KPIs, customer escalations, process improvement, executive customer relationships, talent development, and cross-functional collaboration with Customer Success, Sales, Product, and Engineering.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

Provide frontline email, phone, and chat support to marina operators and boaters. Diagnose software and accounting issues, troubleshoot QuickBooks and Xero integrations, document escalations, maintain product knowledge, identify recurring problems, support payment workflows, surface product and growth insights, and improve internal documentation and processes.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Provide chat, email, and phone support for healthcare software users, including inquiry triage, issue prioritization, escalation, case follow-up, and resolution. Serve as a subject matter expert on software workflows and pharmaceutical manufacturer policies, while maintaining SLAs and documentation standards. Contribute to incident response reviews, knowledge base development, process improvement, client launches, and onboarding materials.

Supports the Certified Fraud Examiner credential program by reviewing applications, verifying requirements, maintaining records, analyzing applicant data, and assisting candidates and members. Processes certificate orders and verification requests, performs quality assurance and audits, identifies anomalies, escalates suspected misconduct, collaborates with internal teams, and maintains program documentation and procedures.