Top Customer Support Jobs in Salt Lake City, UT

Answer inbound customer calls and chats using AI tools to troubleshoot and resolve issues, de-escalate frustrated customers, follow documented processes, and flag patterns to improve systems.

Provides customer and internal support for product questions, availability, usage, and basic troubleshooting. Documents inquiries and issues, maintains product information and FAQs, prepares support materials, follows up with customers, escalates complex concerns, and communicates recurring feedback to management. Coordinates with sales, operations, and customer service teams while delivering clear, patient, and professional assistance.

Provides customer assistance through email, phone, chat, and other channels; answers questions, resolves issues, documents interactions, maintains customer records, follows up on outstanding concerns, escalates complex cases, and shares recurring customer feedback with internal teams. The role requires strong communication, organization, problem-solving, attention to detail, confidentiality, and the ability to work independently in a remote environment.

Provides technical support through email, chat, phone, and other channels. Diagnoses software, application, account, and system issues; guides users through solutions; documents cases; escalates complex problems; monitors open requests; and identifies recurring issues. Collaborates with engineering, product, and customer success teams while protecting confidential information and maintaining knowledge of supported products and procedures.

Serves as the primary contact for policyholders through phone, email, and chat. Resolves coverage, billing, and claims inquiries; explains policy terms; processes policy changes and cancellations; documents interactions in CRM software; collaborates with claims and underwriting; and identifies upsell or cross-sell opportunities. Requires strong communication, empathy, problem-solving, multitasking, CRM proficiency, a high school diploma, and an Insurance Producer’s License or willingness to obtain one.

Supports enrollment operations through administrative tasks, recruitment outreach, family communication, application and registration assistance, documentation collection, compliance auditing, data entry, reporting, and project coordination. The intern collaborates with enrollment, operations, and campus teams to meet recruitment and enrollment goals, may conduct home visits and attend training events, and helps families complete enrollment requirements on time.

Leads a team of corporate travel consultants, providing coaching, scheduling, performance management, escalation support, and operational oversight. Ensures accurate, policy-compliant domestic and international travel arrangements while meeting client service-level agreements. Handles bookings, changes, refunds, complaints, platform issues, reporting, and continuous improvement. Supports client relationships, implementations, training, and coordination across hubs, markets, languages, and time zones.

Provide accessibility customer support to learners and educators by triaging inquiries, troubleshooting usability issues, coordinating escalations, tracking Jira remediation workflows, and communicating resolutions. Collaborate with product, content, sales, and external remediation teams. Document recurring accessibility challenges, improve support resources, and follow up to confirm issues are resolved. This remote agency contractor engagement lasts six months, is approximately 20 hours per week, and may be extended.

Provides first-line support to clients seeking mental health care through phone, email, and chat. Conducts needs assessments, explains benefits and services, answers product and technical questions, identifies safety concerns, and escalates cases to clinical teams. The role operates in a high-volume contact center environment with evening, overnight, weekend, and holiday shifts.

Provide corporate travelers and travel arrangers with consultative support for domestic and international air, car, and hotel bookings. Use Amadeus GDS to quote, price, and complete accurate reservations while securing competitive rates and following federal and state travel requirements. Serve clients in a virtual call center, meet productivity and quality goals, manage multiple accounts, and deliver exceptional customer service.