Top Customer Support Jobs in Salt Lake City, UT

Handle inbound client calls and provide professional customer service from home after initial in-person training. Meet quality and response standards, navigate client tools, send emails, follow procedures, and contribute to team goals and culture.

Provide inbound phone support for internet services: troubleshoot connectivity, assist with starts/transfers/moves/disconnects, schedule technicians, handle billing and payments, research and update accounts, document interactions, and navigate multiple systems to deliver professional, efficient customer service.

Support funeral directors and families by preparing and transporting decedents, setting up services, handling paperwork, greeting guests, maintaining vehicles and facilities, and assisting with logistics, cleanup, and inventory while providing compassionate, confidential service.

Provide administrative and customer support for escrow transactions: open orders, prepare closing documents and statements, manage disbursements and follow-up, communicate with customers, interpret agreements, and use software tools to ensure accurate, timely closings in a fast-paced team environment.

Provide front-line technical and product support to customers, troubleshoot issues, collaborate with engineering and product teams, create and improve support documentation, and use AI-assisted tools to increase response efficiency and quality.

Manage day-to-day contact center staffing and schedules to meet SLAs. Monitor call volume, update agent schedules in real time, assist onboarding, support remote-employee processes, communicate across teams, and help analyze trends to recommend action plans.

Handle high-volume inbound calls to assist members with healthcare benefits. Accurately gather and document customer information, resolve issues per one-call resolution, meet client metrics, escalate when needed, and suggest process improvements. Work is remote with strict home-office hardware and wired internet requirements, plus background/drug screening and schedule flexibility including nights and weekends.

Provide end-to-end customer support for spares and repairs: respond to inquiries, prepare quotations, process orders/RMAs/repairs in ERP/MRP, coordinate cross-functional teams, maintain records, monitor KPIs, and support continuous improvement to ensure timely order fulfillment and customer satisfaction.

Answer inbound customer calls and chats using AI tools to troubleshoot and resolve issues, de-escalate frustrated customers, follow documented processes, and flag patterns to improve systems.

Investigate and resolve escalated US Deposits customer complaints, manage assigned complaint portfolio to meet SLAs, coordinate with cross-functional teams, document findings, and provide inbound/outbound customer communications while ensuring compliance and quality standards.