Top Customer Support Jobs in Salt Lake City, UT

Maintains daily payment and card services operations for a credit union. Provides member and internal customer support, answers inquiries, maintains card records, processes ATM adjustments, monitors and services ATMs, manages card and PIN issuance, supports Visa gift and rewards programs, and coordinates with branches and vendors. The role also handles correspondence, supplies, account setup, balancing, and branch education while ensuring timely issue resolution and quality service.

Provides customer and agent support for insurance policies through phone and email. Uses multiple applications and insurance databases to research solutions, apply underwriting guidelines, review inspections, assess risks, process acceptable risks, and prepare documents. Maintains customer privacy while delivering accurate, professional service. The role includes comprehensive training, requires strong communication and analytical skills, and offers advancement opportunities into underwriting, inspections, and claims.

Own complex Tier 2 customer cases involving sales tax discrepancies, state notices, registrations, refunds, integrations, and API issues. Research authoritative tax sources, reconcile data, communicate clearly with customers, document solutions, reproduce product problems, and collaborate with Engineering. Candidates need either hands-on indirect tax experience or extensive experience mastering a complex customer-facing domain, plus SaaS support, research, data-querying, and technical communication skills.

Own complex Tier 2 customer support cases involving sales tax discrepancies, state notices, registrations, refunds, integrations, and API issues. Research authoritative tax sources, reconcile data, communicate clearly with customers, document solutions, reproduce product issues, and partner with Engineering on fixes. Support team knowledge-sharing and process improvement. Candidates need either 2+ years of sales or indirect tax experience or 5+ years in complex customer-facing support or technical roles, plus SaaS support experience, research skills, strong written English, and SQL or similar query-tool familiarity.

Monitor ice arena access, lobby, rink activities, and patron safety during scheduled programming. Verify check-ins, payments, and waivers; enforce facility policies; assist customers; address conflicts; report hazards and equipment issues; and help maintain clean, organized common areas. The role is part-time, requires working independently in cold conditions, and requires First Aid certification and a criminal background check.

Processes routine property and casualty insurance tasks using client, carrier, and agency management systems. Responds to customer inquiries, supports senior specialists and account managers, documents work, collaborates with offshore service teams, and meets quality, productivity, security, and service-level requirements.

Supervise customer service operations at parking facilities by greeting and assisting customers, helping with kiosk payments and online vouchers, directing vehicles, enforcing parking rules, maintaining clean work areas, reporting equipment or facility issues, and communicating with management. The role requires a flexible schedule, including nights and weekends, and may involve standing for extended periods and performing additional site-support duties.

Greets guests, assesses vehicle service needs through walk-arounds and questions, communicates wait times and service progress, explains completed work, and recommends additional services. The role emphasizes positive customer experiences, clear communication, problem-solving, fast-paced work, prolonged standing, and working around temperature extremes, noise, and exhaust fumes.

Lead and develop a team of nine Technical Support Engineers while remaining hands-on with escalations, log analysis, integration failures, and configuration issues. Own SLA performance, AI-assisted triage tooling, support playbooks, and workflow improvements. Partner with Engineering, Product, Customer Success, and onboarding teams to resolve technical issues, improve customer experience, and establish scalable support processes.

Support active and sophisticated traders through inbound interactions by answering trading questions, explaining market activity and investment products, and providing education. Build trusted client relationships, identify relevant trading tools and solutions, and deliver personalized service while managing regulatory requirements and complex transactions involving equities, options, mutual funds, fixed income, and margin.