Top Customer Support Jobs in Salt Lake City, UT

Handle inbound escalated customer inquiries via phone and casework, investigate root causes, partner with cross-functional teams to resolve issues, recommend process improvements, manage casework to meet service levels, and support continuous improvement and quality metrics.

Provide email and scheduled-call technical support for Gong customers, troubleshoot product and integration issues, identify bugs, test solutions, and communicate updates. Build expertise in Gong, telephony, conferencing tools, Salesforce, and APIs. Collaborate with Success, Sales, and Product teams to represent customer needs and influence priorities. Create documentation, training materials, and process guides while meeting support performance goals.

Provide inbound/outbound customer support via phone or internet, resolve routine product/service issues, document interactions in call-tracking systems, maintain product knowledge, follow procedures and KPIs, assist with upsells, and participate in initiatives to improve customer satisfaction.

Provide administrative and client-facing support for a high-volume mortgage team: gather documentation, assist borrowers through applications, track loan items, maintain notes/checklists, support operations during meetings and events, and deliver strong customer service. Training and mentorship provided; pathway to NMLS licensing (sponsored).

Handle inbound customer calls and chats using AI tools to troubleshoot and resolve issues, de-escalate frustrated customers, follow documented processes, and flag patterns and insights to improve AI and support workflows. Opportunity for advancement into AI-focused roles.

Serve as the primary daily contact for Wealth Management clients, handling calls, transactions, and problem resolution within delegated authority. Proactively identify fraud, compliance issues, and client needs, escalating complex items to advisors and supporting relationship growth. Maintain account knowledge and execute standard departmental procedures.

Provide remote customer support for top-tier brands: handle inquiries, troubleshoot issues, manage customer transactions and cases, uphold professionalism and data security, and balance multiple priorities to maintain high satisfaction.

Serve as first point of contact for prospective learners, conduct inbound/outbound calls and interviews, guide applicants through Discover-Commit-Start Application, collect and review admission documentation for accreditation/compliance, maintain learner records in LMS, use CRM/SIS to track inquiries, provide daily activity reports, evaluate eLearn results, and participate in admissions meetings and projects.

Handle inbound customer calls and digital inquiries about 401(k) accounts: balances, withdrawals, loans, and account maintenance. Complete a 14-week training cohort, provide empathetic, accurate service, troubleshoot basic technology issues, and participate in team activities and coaching. Role is full-time hourly with potential extra hours.

Manage resident inquiries and enforce HOA deed restrictions through property inspections, documentation, violation issuance, and assistance with architectural review and committee applications. Provide high-quality customer service, maintain records and photos, and support Community Manager including occasional driving and flexible hours.